Alejandra Ramirez
El Paso
Summary
I am seeking a position where I can utilize my previous experience recognized for providing exceptional service that ensures positive feedback. Proven ability to bring quality to my department which would reach one of our top goals to have our clients satisfied. Maintaining positive engagement with agents would be a top priority for my team to reach our top performance goals and expectations. Working together to provide them with the best opportunity and the skills to thrive in their work.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus
10.2024 - Current
- Assist beneficiaries with inquiries related to Medicare plans, coverage options, and enrollment processes.
- Provide accurate information about benefits, claims, and policy details.
- Resolve issues and complaints, ensuring a high level of customer satisfaction.
- Educate beneficiaries about their rights and responsibilities under Medicare.
- Stay updated on Medicare policies, procedures, and regulations.
- Conduct outreach to ensure beneficiaries are aware of available services and resources.
Claims Adjuster
Fred Loya Insurance
01.2023 - 07.2024
- Investigated property losses, obtained police reports, and discussed settlements with customers
- Handled various losses and risks with a service-oriented approach
- Collected accurate information and documents to process claims efficiently
- Analyzed claims to ensure they met policy conditions, leading to fair settlements
- Resolved customer issues with empathy, enhancing satisfaction and loyalty
Customer Service Representative
Chewy, Inc.
01.2022 - 01.2023
- Company Overview: Remote
- Coordinated with veterinary clinics for prescription approvals, ensuring timely order fulfillment
- Addressed customer inquiries, providing accurate product and service information
- Handled complaints effectively, improving overall customer experience
- Collaborated with partners to streamline processes and reduce response times
- Ensured adherence to company standards, delivering consistent and high-quality service
- Communicated effectively with customers and team members, enhancing overall satisfaction
- Remote
Server
BJ's Restaurant & Brewhouse
01.2021 - 01.2022
- Managed multiple tasks efficiently under pressure, maintaining a positive dining experience
- Delivered exceptional customer service, ensuring repeat patronage and positive feedback
- Maintained high efficiency in a fast-paced environment, earning recognition as top server
- Utilized strong organizational skills to manage multiple tables and orders simultaneously
- Resolved customer issues promptly, enhancing overall dining experience
- Contributed to increased customer satisfaction and retention rates
Education
College - Kinesiology
El Paso Community College
El Paso, TX12-2025
High School -
Pebble Hills High School
El Paso, TX01.2021
Skills
- Team Collaboration
- Leadership
- Self Motivation
- Positive
- Professional Problem Solving
- Time Management
- Communication
- Inbound Call Management
- Technological Proficiency
- Quality Assurance
- Customer Retention
- Feedback Incorporation
- Remote Communication
- Critical Thinking
- Customer Engagement
Community Service
Healthcare professional preparation program.
As a volunteer, I often found myself talking to people very easily. I influenced and encouraged people. Supporting Providence Children's Hospital in the NICU, pediatrics, oncology, clinic, etc. (Pet therapy) bringing in a pet to brighten up a patient's day. I grew so much personal development within this program.
Licensing
Texas Property and Casualty License
Timeline
Customer Service Representative
Maximus
10.2024 - Current
Claims Adjuster
Fred Loya Insurance
01.2023 - 07.2024
Customer Service Representative
Chewy, Inc.
01.2022 - 01.2023
Server
BJ's Restaurant & Brewhouse
01.2021 - 01.2022
High School -
Pebble Hills High School
College - Kinesiology
El Paso Community College