ALEJANDRA RAMOS
Santa Ana,CA
Summary
Customer experience professional with a background in luxury retail and customer service. Comfortable working in fast-paced environments, quick to adapt, and focused on creating a welcoming, seamless experience.
Overview
4
4
years of professional experience
Work History
Client Loyalty Representative
Fletcher Jones
Newport Beach, CA
02.2025 - 08.2025
- Handled a high volume of inbound calls, scheduling service appointments and clearly communicating availability.
- Addressed guest concerns with a calm, solution-focused approach.
- Maintained accurate guest information while multitasking across multiple systems.
Seasonal Sales Associate
Coach
Costa Mesa, CA
11.2024 - 01.2025
- Supported day-to-day store operations including restocking, merchandising, and maintaining a clean, organized sales floor.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Ensured merchandise displays were organized and visually appealing.
- Collaborated with team members to achieve sales goals and improve store performance.
Client Sales Advisor
Louis Vuitton
Costa Mesa, CA
09.2021 - 08.2022
- Executed product presentations, showcasing luxury goods to meet client needs effectively.
- Managed returns, exchanges, and inventory processes with accuracy and attention to detail.
- Maintained a polished in-store environment aligned with brand standards.
- Cultivated strong relationships with clients, enhancing customer loyalty and satisfaction.
Education
Bachelor - Political Science
Cal State University of Long Beach
01-2027
Skills
- Excellent communication
- Multitasking
- Time management
- Detail-oriented
- Cross-selling techniques
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Client Loyalty Representative
Fletcher Jones
02.2025 - 08.2025
Seasonal Sales Associate
Coach
11.2024 - 01.2025
Client Sales Advisor
Louis Vuitton
09.2021 - 08.2022
Bachelor - Political Science
Cal State University of Long Beach