Alejandra Robles
Northlake,TX
Summary
Organized and reliable hospitality professional looking to continue growth in the industry and assist in Property's goals and growth. Motivated to become a stronger asset to the company during the expansion of DU.
Overview
9
9
years of professional experience
Work History
Restaurant Supervisor
Pyramid Global Hospitality
Westlake, TX
11.2023 - Current
- Train and assist in the onboarding of new-hires, as well as conducting interviews
- Conduct regular 1:1s with members of the team
- Run the floor during meal periods and ensured complete guest satisfaction
- Assign staff to designated areas during shift
- Assist in end-of-period food and LBW counts
- Keep up with and sent out various reports
- Ensure restaurant and food standards were upheld at all times
Server/Bartender
Pyramid Global Hospitality
Westlake, TX
08.2019 - 11.2023
- Greet guests according to Property's steps of service while ensuring complete guest satisfaction
- Understand and maintain a working knowledge of Starbucks & alcoholic products/recipes
- Assist leadership and beverage manager in ensuring correct menu items are displayed, as well as updating inventory sheets
- Maintain all floor operations (stocking/restocking, wiping tables, all relevant sidework)
- Complete opening and closing duties according to specified division of duties
- Complete a nightly inventory of all alcohol products and assist in end of period inventory counts
- As a Peer Trainer, worked closely with leadership and the beverage manager to create and sell different seasonal cocktails and mocktails, with DEI goals and guest experience carts a priority
Hostess
P.F Changs China Bistro
El Paso, TX
01.2016 - 01.2019
- Greet guests and assign them to tables suitable for their needs and according to rotation to ensure servers receive an appropriate number of seatings
- Answer telephone calls in a professional manner and respond to inquiries or transfer calls
- Inspect restrooms for cleanliness and availability of supplies and ensure restroom cleanliness is maintained throughout the shift
Cashier/Key Holder
Orange Leaf
El Paso, TX
03.2017 - 11.2017
- Receive and process payment via POS system
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Maintain neat and orderly checkout areas and complete other general cleaning duties, such as mopping floors & emptying trash cans
- Maintain an even and correct cash till
- Weigh items sold by weight to determine prices
Hostess/Server
Ojos Locos
El Paso, TX
09.2015 - 05.2017
- Check with customers to ensure complete satisfaction and take action to correct any problems
- Take guests orders and enter into POS for transmittal to kitchen staff
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Greet guests and seat them at tables or in waiting areas
Education
High School Diploma -
Irvin High School
El Paso, TX06.2012
Skills
- Bilingual (Spanish, English)
- Training new team members according to Property standards
- Guest Satisfaction
- Guest Engagement
- Positive and Professional
- Eager to learn and take on more responsibility to advance the team's goals
- Able to balance many different tasks at once
Accomplishments
- Promoted to Peer Trainer in January 2023 and to Restaurant Supervisor in November 2023: responsible for training new hires & team members from other departments according to Property standards, conducting training in monthly department meetings, assisting in updating and creating STOs (Skills Training Outlines), ensuring tasks delegated from leadership are completed in a timely manner, earning regular recognition in guest comments for contributions to the team and guest experience, maintaining team morale, and upholding standards when direct leadership is unavailable.
Timeline
Restaurant Supervisor
Pyramid Global Hospitality
11.2023 - Current
Server/Bartender
Pyramid Global Hospitality
08.2019 - 11.2023
Cashier/Key Holder
Orange Leaf
03.2017 - 11.2017
Hostess
P.F Changs China Bistro
01.2016 - 01.2019
Hostess/Server
Ojos Locos
09.2015 - 05.2017
High School Diploma -
Irvin High School