Alejandra Rodriguez
Bakersfield,CA
Summary
Team-oriented in leadership with solid customer service background and proven leadership abilities. Empower associates through training and mentoring while providing ongoing support and motivation to exceed expectations. Dedicated to continuously surpassing performance goals and increasing efficiency.
Overview
9
9
years of professional experience
Work History
Lead Personal Attendant/Caregiver, Special Needs
Silverado Senior Living
Burbank, CA
02.2015 - 06.2020
- Serviced client in their day to day living
- Understand state law and compliance for senior management
- Assisting in training and learning management skills
- Personal leadership skills
- Training new hires
- Supervising the different facilities
- Recertification for the employees.
Retail Sales Manager/Counter Manager
Macys Department Store
Downey, CA
02.2021 - 08.2023
- Developed strategies to increase sales and profitability.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Monitored employee performance and provided feedback to improve productivity.
- Planned promotional events such as in-store discounts or special offers.
- Maintained a clean work environment to promote safety standards.
Education
Office Assistant management -
East Los Angeles College
02.2015
Skills
- Complaint resolution
- Regulatory compliance
- Schedule management
- Trend tracking
- Report writing
- Employee training
- Equipment Maintenance
- Infection Control
Timeline
Retail Sales Manager/Counter Manager
Macys Department Store
02.2021 - 08.2023
Lead Personal Attendant/Caregiver, Special Needs
Silverado Senior Living
02.2015 - 06.2020
Office Assistant management -
East Los Angeles College