Alejandra Roman
Oakland,CA
Summary
Dependable and adaptable professional with experience in retail and healthcare environments. Strong problem-solving, teamwork, and organizational skills. Proven ability to train staff, manage operations, and provide excellent customer service. Currently pursuing Pre-Nursing studies at California State University, East Bay.
Overview
3
3
years of professional experience
Work History
Shift Lead
Walgreens
Oakland, California
10.2023 - 10.2024
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Trained new employees on company policies, procedures, and job duties.
Sales Associate
Kohls Department Store
San Leandro, CA
09.2022 - 08.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming telephone calls to provide store, products and services information.
- Excelled in meeting daily and monthly credit card application goals, contributing to store revenue growth.
Health Path Investigative Cohort
Alameda Health System
Oakland , California
02.2022 - 05.2022
- Rotated through clinical departments, ICU, Pediatrics, Radiology, and more, gaining firsthand exposure to diverse healthcare environments.
- Developed hands-on skills in a modern simulation center, including performing CPR, monitoring vital signs, and providing bedside care.
- Strengthened understanding of healthcare systems, patient needs, and the responsibilities of various clinical roles.
- Participated in workshops and seminars focused on health career pathways, including education and training requirements for various professions
Education
Some College (No Degree) - Pre-Nursing
California State University, East Bay
Hayward, CASkills
- Ability to follow detailed instructions and protocols
- Effective problem-solving and critical thinking
- Flexibility and adaptability in various environments
- Collaboration and teamwork with colleagues and supervisors
- Time management and organizational skills
- Willingness to learn and implement new techniques
- Respect for confidentiality and ethical guidelines
- Strong work ethic and dependability
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Lead
Walgreens
10.2023 - 10.2024
Sales Associate
Kohls Department Store
09.2022 - 08.2023
Health Path Investigative Cohort
Alameda Health System
02.2022 - 05.2022
Some College (No Degree) - Pre-Nursing
California State University, East Bay