Isabella Cross

Leads daily operations and assigns tasks to team members

Trains new employees on store procedures, customer service standards, and drink preparation

Coaches staff during rush periods to maintain speed, accuracy, and professionalism

Provides corrective feedback in a calm and respectful way

Sets the tone for a positive and motivated team environment

Operational control

Opens and closes the store following company safety and security procedures.

Monitors product levels and organizes restocking to prevent shortages.

Ensures all equipment is set up correctly and functioning before business opens.

Oversees cash handling, till counts, and register accuracy.

Maintains proper inventory rotation and cleanliness

Customer service excellence

Handles customer questions or concerns and resolves issues calmly

Manages customer flow during busy hours to reduce wait times

Ensures orders are made correctly and delivered to customers quickly

Maintains a friendly and professional attitude, even under pressure

Quality and Safety Standards

Makes sure drinks and food meet company quality expectations

Monitors hygiene, cleanliness, and organization throughout the shift

Enforces all safety rules and works to prevent workplace accidents

Checks expiration dates and proper storage methods for all items

Communication and Coordination

Communicates shift updates and task expectations to staff

Reports equipment problems or supply needs to supervisors

Works with team members to keep the environment smooth and efficient

Coordinates with other shift leads for consistent store performance

Problem Solving and Decision Making

Quickly handles unexpected challenges such as long lines, short staffing, or equipment issues

Takes initiative to help where needed, without being asked

Makes decisions that support team efficiency and customer satisfaction

Time Management

Keeps the team on pace during slow and high-volume periods

Organizes tasks so that cleaning, stocking, and customer service are all balanced

Ensures shift duties are completed before the next team arrives

Work Ethic and Professional Traits

Shows reliability by arriving on time and being prepared

Maintains calm under pressure and encourages the team to do the same

Stays focused in fast-paced environments

Always presents a professional attitude, representing the company

• Executed beverage preparation techniques to deliver quality drinks consistently.
• Enhanced customer experience through attentive service and personalized recommendations.
• Collaborated with team members to optimize workflow during peak hours.
• Trained new staff on equipment operation and health safety standards.