Yobana Romo
Los Banos,CA
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Taco Bell Pacific Bells
Los Banos, CA
06.2024 - Current
- Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
- Mastered serving, cooking, counter and drive-through to flex across different stations.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Cross-trained new employees by explaining rules, procedures, and job responsibilities.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Box Handler
Fed Ex Ground
Tracy, CA
03.2023 - 08.2023
- Organized packages according to size, weight, and shipping requirements.
- Ensured that all safety protocols were followed while handling products.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Inspected incoming shipments for damage or defects.
Education
High School Diploma -
Pacheco High School
Los Banos, CA06-2019
Skills
- Customer Service
- Bilingual
- Active Listening
- Payment Processing
- Hospitality and accommodation
- Teamwork and Collaboration
- Multitasking
- Computer Skills
- Task Prioritization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Service Crew Member
Taco Bell Pacific Bells
06.2024 - Current
Box Handler
Fed Ex Ground
03.2023 - 08.2023
High School Diploma -
Pacheco High School