ALEJANDRA SANTIAGO
Jacksonville
Summary
Results-driven Volunteer Coordinator and Bilingual Victim Advocate with extensive experience supporting survivors of sexual assault, domestic violence, and human trafficking. Skilled in trauma-informed advocacy, crisis intervention, and survivor-centered support, including safety planning, risk assessment, and resource navigation. Experienced in providing confidential advocacy services to both civilian and military populations while adhering to strict confidentiality protocols and navigating complex reporting and support systems.
Proven ability to collaborate with multidisciplinary partners—including law enforcement, healthcare providers, military leadership, and community organizations—to strengthen coordinated responses to interpersonal violence. Experienced in volunteer recruitment, training, and supervision, ensuring advocates deliver high-quality, survivor-focused services. Skilled in crisis response, case coordination, community outreach, and public speaking.
Experienced facilitator of prevention and education programs addressing victim rights, sexual violence prevention, gender-based violence, and bystander intervention. Fluent in Spanish and highly culturally responsive, with a deep commitment to survivor empowerment, ethical advocacy, and advancing social justice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer & Advocate Coordinator
Women’s Center of Jacksonville
Jacksonville, FL, United States
09.2024 - Current
- Provide leadership and supervision to part-time victim advocates, including mentoring, performance management, scheduling, and professional development to ensure high-quality advocacy services.
- Oversee daily advocacy operations and crisis response services, ensuring trauma-informed, survivor-centered care for individuals impacted by sexual violence and human trafficking.
- Manage the volunteer advocate program, including recruitment, screening, onboarding, training, scheduling, and ongoing engagement to maintain adequate coverage for advocacy and hotline services.
- Develop and facilitate training for staff and volunteers on crisis intervention, victim advocacy, confidentiality, safety planning, and best practices for supporting survivors.
- Coordinate services with multidisciplinary partners including medical providers, law enforcement, and community organizations to support a coordinated, victim-centered response and ensure survivors receive comprehensive services and referrals.
- Maintain confidential case documentation and program records in compliance with organizational policies and applicable legal and ethical standards.
- Monitor program performance, track service outcomes, and prepare reports for senior leadership and grant compliance.
- Plan and coordinate fundraising and community outreach events, managing logistics, volunteers, and community engagement efforts.
- Serve as Acting Supervisor for the 24/7 crisis hotline, providing guidance to advocates and survivors of sexual violence, responding to complex or high-risk situations, and ensuring consistent service delivery.
- Hours per week: 40+
Volunteer Coordinator
Women’s Center of Jacksonville
Jacksonville, FL
11.2021 - 09.2024
- Provided direct crisis intervention and survivor advocacy while managing volunteer recruitment, onboarding, training, and scheduling.
- Facilitated volunteer engagement, retention, and development.
- Collaborated with local agencies to coordinate community services, collected and reported program data, and developed outreach materials to support volunteer recruitment and community engagement initiatives.
- Hours per week: 40+
Bilingual Victim Advocate
Women’s Center of Jacksonville
Jacksonville, FL
04.2019 - 11.2021
- Provided bilingual (Spanish/English) crisis intervention, advocacy, and case management for an active caseload of 20–30 survivors.
- Maintained 24/7 crisis hotline coverage and accompanied survivors to medical, law enforcement, and legal proceedings.
- Facilitated culturally responsive support groups, delivered outreach and prevention education, and developed trainings for professionals and community members.
- Collaborated with multidisciplinary partners to ensure comprehensive victim services.
- Hours per week: 40
Intern
Women’s Center of Jacksonville
Jacksonville, FL
12.2018 - 03.2019
- Assisted with hotline coverage, outreach, and special events.
- Supported development of presentation materials and day-to-day client needs.
- Hours per week: 20-30
Interviewer
Community Voces y Caras, Hispanic Communities of North Florida
Jacksonville, FL
02.2017 - 04.2017
- Conducted interviews with Spanish-speaking community members.
- Developed effective public speaking and conversational skills in Spanish through fieldwork.
- Hours per week: 2
Education
Bachelor of Arts - Criminal Justice & Spanish
University of North Florida
Jacksonville, FL, United States04.2019
Skills
- Teamwork and collaboration
- Stress tolerance
- Problem-solving
- Attention to detail
- Leadership qualities
- Adaptability and dependability
- Flexible schedule
- Crisis management
- Public speaking
- Self-Management
- Knowledge of Military Support Resources and Referral Systems
- Trauma-Informed Advocacy
Certification
- FCASV Advocacy Core Training, FL, 2019
- Victims Compensation Certification, FL, 2025
- QPR Gatekeeper Certification, FL, 2025
- ACP Certification, FL, 2025
JOB RELATED TRAINING:
- Guide to Leadership and Supervision
- Leadership Management for 2024 and Beyond
- Balancing Supervision Roles
- Neurobiology of Trauma and Signs of Lying or Signs of Trauma
- Hotline Monitoring
- Family Advocacy, SAPR, Work and Family Life Programs
- Restricted and Unrestricted Reports/Exams in the Military
- Stalking & SV: Understanding the Connections
Timeline
Volunteer & Advocate Coordinator
Women’s Center of Jacksonville
09.2024 - Current
Volunteer Coordinator
Women’s Center of Jacksonville
11.2021 - 09.2024
Bilingual Victim Advocate
Women’s Center of Jacksonville
04.2019 - 11.2021
Intern
Women’s Center of Jacksonville
12.2018 - 03.2019
Interviewer
Community Voces y Caras, Hispanic Communities of North Florida
02.2017 - 04.2017
Bachelor of Arts - Criminal Justice & Spanish
University of North Florida