Alejandra Santillan
-
Lake Jackson,TX
Overview
11
11
years of professional experience
2
2
Certifications
1
1
Language
Work History
Medical Assistant
Baylor St. Luke's Medical Group
Lake Jackson, Texas
12.2024 - 04.2025
- Managed phone calls from patients seeking advice or follow-up care, providing accurate information.
- Obtained patient medical history, vital signs, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Conducted pre-authorizations and referrals to meet insurer requirements.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
UTMB Urgent Care
Angleton, Texas
04.2021 - 12.2024
- Assessed vital signs including temperature, pulse rate, respiration rate, weight and height measurements and blood pressure; recorded results accurately into EHR system.
- Assisted in patient care by administering medications, performing EKGs, vaccinations, breathing treatments, ear lavage, and conducting in-house diagnostic test including flu, strep, COVID, RSV, UPT, based on patients clinical presentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Lending Specialist
Texan Credit
Lake Jackson, Texas
01.2020 - 04.2021
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Waitress
Giovannis Italian Kitchen
Angleton, Texas
08.2014 - 01.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Certification
Basic Life Support
Timeline
Medical Assistant
Baylor St. Luke's Medical Group
12.2024 - 04.2025
Medical Assistant
UTMB Urgent Care
04.2021 - 12.2024
Lending Specialist
Texan Credit
01.2020 - 04.2021
Waitress
Giovannis Italian Kitchen
08.2014 - 01.2020
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