Alejandra Serrano
Wrightwood,CA
Summary
Dedicated and bilingual education professional with hands-on experience supporting students in both middle and elementary school settings. Skilled in assisting with literacy development, student engagement, and classroom management while promoting a positive inclusive learning environment. Proven ability to collaborate with staff, support diverse learners, and contribute to structured educational programs. Committed to fostering student growth and success through effective communication and strong organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Associate
Piñon Mesa Middle School
11.2025 - Current
- Support students in both English and Spanish to enhance comprehension and participation in classroom activities.
- Interpreted conversations during meetings and conferences in real-time.
- Facilitated effective communication among parents, staff, and students to support academic success.
- Collaborated with educators to identify student needs and provide assistance.
- Provide one-on-one and small group support to students with diverse learning needs.
- Promoted positive behavior and managed student discipline to foster a conducive learning environment.
- Collaborate with staff to support student goals and academic process.
- Assisted in developing engaging educational materials for students.
- Participated in professional development workshops to enhance teaching strategies.
Events Bartender
Edgewater Casino Resort
11.2021 - 07.2023
- Greeted guests warmly, providing responsive and professional service to enhance their overall experience.
- Served bar drinks to clients such as beer, wine, liquor, and mixed beverages.
- Resolved customer complaints promptly, ensuring guest satisfaction and retention.
- Maintained cleanliness and organization of bar area, aligning with casino's standards of excellence.
- Processed customer transactions using POS system.
- Ensured that correct change was always given, and drawer was perfect after every shift.
Service Member
FoodCorps Americorps
08.2021 - 07.2022
- Created and enforced a child-based, hands-on curriculum to promote student interest and receptive learning.
- Engaged students and boosted their understanding of material using focused instructional strategies and hands-on activities.
- Cultivated positive relationships with students and teaching staff to create a supportive learning environment.
- Encouraged student critical thinking and discussion using a variety of teaching techniques.
- Instructed students on long-term health benefits of balanced diets and exercise to promote healthier lifestyle choices.
- Designed engaging lesson plans incorporating fresh fruits and vegetables to enhance student nutrition awareness.
- Executed transplanting and cultivating tasks during hands-on lessons.
- Attended teleservice training and professional development meetings to stay on top of policy and education changes within our organization.
Insurance Agent
Kelly Applewhite Insurance Agency
12.2020 - 09.2021
- Exceeded company sales goals for new policies.
- Upsold additional products to policyholders and potential clients, enhancing their coverage options.
- Interviewed prospective clients to gather information on insurance needs and discuss existing coverage.
- Engaged clients by providing comprehensive service and clearly explaining policy details and requirements.
- Offered policy guidance and management to promote asset protection.
- Followed up with clients to check on changing needs and propose new offerings.
- Drafted and finalized policies, ensuring accurate documentation and timely filing to meet compliance standards.
Office Manager
RS Construction
07.2018 - 11.2020
- Oversaw day-to-day office operations, organizing correspondence, preparing payroll, answering calls, designing filing systems, and maintaining business records to ensure smooth workflow.
- Managed scheduling and effectively allocated resources and calendars to optimize office efficiency.
- Organized and scheduled meetings and appointments.
- Wrote professional business correspondence to maintain a strong line of communication.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Tracked inventory levels to ensure adequate supplies were available.
- Solicited vendor quotes to identify cost-effective material purchasing options.
- Coordinated travel arrangements by booking hotel rooms, car rentals, and flights for staff.
Education
Bachelor of Arts - Liberal Studies
University of Massachusetts Global
Aliso Viejo, CA12-2027
Associate of Arts - Humanities
Victor Valley College
Victorville, CA06-2026
High School Diploma -
Serrano High School
Phelan, CA06-2012
Skills
- Bilingual: English and Spanish
- Classroom management and student supervision
- Literacy support and tutoring
- Positive behavior support strategies
- Ability to work in fast-paced school environments
- Experience with Aeries portal, Google platforms, and Microsoft Office programs
- Data entry and basic computer skills
- Strong communication and interpersonal skills
Languages
- English
- Spanish
Certification
CPR & First Aid
College Units
- Completed more than 48 semester units.
Timeline
Bilingual Associate
Piñon Mesa Middle School
11.2025 - Current
Events Bartender
Edgewater Casino Resort
11.2021 - 07.2023
Service Member
FoodCorps Americorps
08.2021 - 07.2022
Insurance Agent
Kelly Applewhite Insurance Agency
12.2020 - 09.2021
Office Manager
RS Construction
07.2018 - 11.2020
Bachelor of Arts - Liberal Studies
University of Massachusetts Global
Associate of Arts - Humanities
Victor Valley College
High School Diploma -
Serrano High School