ALEJANDRA TORRES
Miami,Florida
Summary
Proven track record in the travel industry with valuable experience gained from working with two of the largest travel companies. Consistently demonstrated ability to progress rapidly within organizations, reaching corporate-level positions in less than two years. Dedication to excellence, strong leadership skills, and deep understanding of the industry have contributed to success. Seeking new opportunities to leverage expertise and drive business growth while delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Corporate Liaison
Marriott International, Inc.
Remote
06.2024 - Current
- Mediated conflicts between guests and property managers for optimal outcomes.
- Managed incoming cases directed to top executives, ensuring timely and polished resolutions.
- Delivered prompt case responses within set deadlines.
- Identified resolutions for cases previously deemed unsolvable.
- Troubleshot issues to determine root cause of problem and recommended solution within corporate guidelines.
Senior Elite Service Supervisor
Marriott International Inc
Miami, Florida
12.2022 - 06.2024
- Recorded, investigated, and addressed customer service issues for elite members
- Managed escalation calls from other departments in the capacity of the on-duty manager
- Generated and resolved cases for elite members, addressing either through compensation or guest requests
Loyalty Care Representative
Marriott International Inc
Miami, Florida
06.2022 - 12.2022
- Managed member loyalty account requirements, overseeing reservations, points, and certificates
- Maintained key performance indicators and met productivity standards with one-call resolution
- Fielded problems from different internal departments and restored customer loyalty to meet retention goals
Sales and Service Representative
Marriott International Inc.
Miami, Florida
03.2022 - 06.2022
- Operated within a dynamic and fast-paced professional setting
- Acquainted with concurrently managing various distinct software applications
- Understanding global operations through both international and domestic phone communications
Vacation Planner
The Walt Disney Company
Orlando, Florida
06.2021 - 02.2022
- Engaged in vacation planning and contributed to sales and guest service operations at Walt Disney World Parks
- Thrived in a high-paced work environment, demonstrating efficiency and adaptability
- Addressed guest requirements and proficiently resolved them within 5-10 minute intervals
Education
Associate in Arts (A.A.) - Hospitality
Miami Dade College
Miami, FloridaHigh School - School of Business Marketing Diploma
Doral Academy Preparatory
Miami, Florida06.2018
Skills
- Adaptability
- Multitasker
- Engaging
- Critical Thinking & Resolution
LANGUAGE
English Native
Spanish Native
Timeline
Corporate Liaison
Marriott International, Inc.
06.2024 - Current
Senior Elite Service Supervisor
Marriott International Inc
12.2022 - 06.2024
Loyalty Care Representative
Marriott International Inc
06.2022 - 12.2022
Sales and Service Representative
Marriott International Inc.
03.2022 - 06.2022
Vacation Planner
The Walt Disney Company
06.2021 - 02.2022
Associate in Arts (A.A.) - Hospitality
Miami Dade College
High School - School of Business Marketing Diploma
Doral Academy Preparatory