Alejandra Sotomayor

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Maintained up-to-date knowledge of company products and services.
• Developed a system for tracking inventory and ordering supplies as needed.
• Communicated regularly with customers to gain insights into their needs.
• Created reports on sales trends, inventory levels, and financial data.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Analyzed business performance data and forecasted business results for upper management.

Single-handedly performed all responsibilities related to opening the store.

Tracked office supplies inventory levels, placed orders for replenishment as needed, and monitored deliveries upon arrival.

• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Greeted customers warmly and made them feel welcome.
• Managed company calendar and scheduled events.
• Upsold additional items based on customer interests and needs.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

• Communicated effectively with kitchen staff .
• Took orders from customers accurately and in a timely manner.
• Provided excellent customer service to ensure satisfaction.
• Upheld high standards of sanitation in accordance with health department regulations.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Monitored dining room activity to ensure all guests were receiving optimal service.
• Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.