Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Alejandra Swopes

Temple,TX

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Remotasks
10.2023 - Current
  • Performed in-depth research on outputs produced by artificial intelligence.
  • Verified that instructions within user inquiries were correctly followed while identifying any harmful language.
  • Coordinated several assignments concurrently in a fully digital workspace.

Technical Engineering Specialist

Sprint Call Center
Oklahoma City, OK
01.2017 - 08.2019
  • Handled tech support, sales, and retention inquiries over the phone.
  • Operated from a home office for one out of two years.
  • Collaborated remotely with Tower Engineers.
  • Handled tickets escalated from level 1 and level 2 agents.
  • Contributed to writing the new script now used by T-Mobile agents.

Insurance Agent

American Income Life Insurance
12.2017 - 02.2018
  • Enhanced sales by utilizing cold calling techniques.
  • Left due to the branch closing and reopening much later

Supervisor/QAR

Alorica
Durant, OK
07.2014 - 10.2016
  • I was the Quality Assurance Team Lead for Citibank Account Care Retention program at Alorica
  • Guided agents in improving their customer service skills. This included one on one teachings and group training
  • Coordinated weekly discussions focused on program updates and client requirements.
  • Handled client audits, meetings, supervisor calls, and approvals for PTO requests.

Car hop

Sonic Drive-in
Durant, OK
09.2013 - 06.2014
  • Managed orders, handled sales, and prepared drinks.
  • Prepped the store every morning and evening.

Education

Southeastern Oklahoma State University
Durant, OK

High School Graduate -

Rock Creek High School

Skills

  • Leadership
  • Friendly, positive attitude
  • Developing educational materials
  • Coaching
  • Interpersonal relationship building
  • Stress management strategies
  • Physical fitness expertise
  • Customer Support Expertise
  • Sales

Additional Information

There are a few years where I was not working. My husband has a job that requires constant travel, and it was not necessary for me to have a job. We have since settled down and I am looking forward to finding a suitable career.

Certification

  • Certified Personal Trainer 1241359683
  • Certified Nutritional Coach 1251421135
  • CPR/AED Certified 124129695
  • Weight Loss Specialist 1241367265

Timeline

Remotasks
10.2023 - Current

Insurance Agent

American Income Life Insurance
12.2017 - 02.2018

Technical Engineering Specialist

Sprint Call Center
01.2017 - 08.2019

Supervisor/QAR

Alorica
07.2014 - 10.2016

Car hop

Sonic Drive-in
09.2013 - 06.2014

Southeastern Oklahoma State University

High School Graduate -

Rock Creek High School

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Alejandra Swopes