Alejandra Torres
Starkville,MS
Summary
Collaborative leader with years of experience in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about serving others and meeting company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Director
Chick-fil-A
06.2016 - Current
- Assisted senior leadership in managing all aspects of operations, including food safety, training, and catering.
- Trained and mentored new employees on industry practices and business operations.
- Adapted to shifting priorities and aligned food safety activities to meet organizational goals.
- Identified non-conforming food products and led decision-making process for disposition based on risk to food safety and quality.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Patient & Family Outreach Volunteer
Leukemia & Lymphoma Society
01.2021 - 04.2021
- Welcomed newly diagnosed patients and their family members to LLS and provide them with local chapter resources.
- Reviewed internal report listing callers and situations before calling patients and family members following a call script.
- Tracked and logged calls/emails in Salesforce.
- Updated Patient Access staff about follow-up/next steps.
Community Outreach Volunteer
Leukemia & Lymphoma Society
01.2021 - 04.2021
- Engaged LLS stakeholders with the goal of connecting every newly diagnosed blood cancer patient to LLS.
- Maintained existing health care professional (HCPs) relationships with local oncology centers and community organizations.
- Presented LLS Patient Access resources and encourage HCPs to utilize LLS patient referral form.
- Ensured that LLS patient access materials are available at community health events, such as health fairs and education programs.
Education
Bachelor of Science - Public Health Education
Mississippi University For Women
Columbus, MS05.2021
Skills
- Staff Management
- Training and Development
- Business Administration
- Strong Interpersonal Skills
- Salesforce, Slack, & Microsoft Word Skills
- Bilingual (Spanish)
Certification
- ServSafe Manager Certification
Timeline
Patient & Family Outreach Volunteer
Leukemia & Lymphoma Society
01.2021 - 04.2021
Community Outreach Volunteer
Leukemia & Lymphoma Society
01.2021 - 04.2021
Assistant Director
Chick-fil-A
06.2016 - Current
Bachelor of Science - Public Health Education
Mississippi University For Women