Alejandra Torres

Assist students with inquiries, form completion, and registration payment requirements.

Accept, adjust, and balance payments for registration (cash, check, credit cards).

Accept, verify, deposit, and record monies from various college departments.

Input information for student refunds using proper account for refund distribution; input financial aid check cancellations, pay fees and deferments.

Ensure accuracy of all payments, or records and make recommendations for adjustments.

Distribute College Work Study checks verifying payment eligibility.

Distribute Refund/Grant checks balancing with records. Processes requests for duplicate payment of lost checks with L.A. County.

Implement policy facilitating collections of NSF (non-sufficient funds) checks.

Implement policy identifying students receiving Department of Rehabilitation Benefits and follow- up with collection of fees.

Sort and count monies received including preparation of bank deposit.

Receive and process information from Admissions & Records reports related to class cancellations and administrative drop to determine refund eligibility.

Select, train, evaluate and maintain schedules of student workers.

Process weekly Financial Aid disbursements through PeopleSoft.

Process monthly Grants/Stipends disbursements through PeopleSoft.

Answer incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.

Sorted information according to content, purpose, user criteria or chronological, alphabetical, or numerical order.

Placed and/or file into storage receptacles, such as file cabinets, boxes, bins, drawers, and off-site storage units according to classification and identification information.

Responded to student's inquiries concerning their tuition and fees via email - Utilize Peoplesoft and analyze the student’s account for any errors.

Processed student's parking refunds through PeopleSoft and verified the correct amount is being applied according to their financial aid standing.

Maintained confidentiality of sensitive company information while handling sensitive documents and communications.

Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.

Assisted with inputting data or any other related information in the computer system.

Acted as a frontline customer service agent and responded to any questions or concerns that staff, students, or faculty had regarding the college.

Responded to student inquiries regarding registration procedures and availability of classes.

Received and posted cash transactions and performed related cashier functions including change fund, daily balancing of funds. Verified the collected total of tuition and fees paid by each student.

Determined residence status and subsequently, whether or not a student was to pay tuition.

Accepted checks and verified accuracy of date, amount, coding, and inputted information into the computer.

Prepared daily deposit slips and verified total against figures shown on audit sheets produced by the computer - Created a 10 key for every deposit slip.

Created and maintained spreadsheets - Computed, classified, and recorded numerical data to keep financial records complete.

Disbursed faculty, staff and student work study payroll checks, refund checks, and 1098T forms.

Analyzed and investigated the students' account on inaccuracy or errors.

Answered incoming calls, provided correct information and directed calls to the correct department.

Examine, categorize and sort incoming documents.

Responded to in-person requests for information from the general public.

Upheld confidentiality of all information. Recovered files and assembled documents for the court staff.

Organized and maintained a variety of standard office records and files.

Index and cross-referenced documents and files; pulled, rotated and filed documents; sent and retrieved files from archives; boxed files for storage; conducted file searches for missing files; scanned index and verified court documents; purged and arranged for the destruction of documents and records.

Delivered and picked up court records and documents to and from various courtrooms.

Provided assistance to the clerical staff on a needed day to day basis.

Assigned a variety of other tasks for the purpose of training.