Alejandra Trujillo
Avondale,AZ
Summary
Experienced team coach looking to move into a school office role where I can use my communication, organization and people skills to support staff and students. I've led teams to reach their full potential and enjoy helping others stay motivated and focused.
I'm excited to work in an environment that makes a difference and to be part of a team that helps things run smoothly every day.
Overview
9
9
years of professional experience
Work History
Technical Performance Lead Coach
Cigna
Scottsdale, AZ
11.2016 - Current
- Conduct individual and group coaching sessions to address areas needing improvement. Follow up with advocates to ensure improvements are followed.
- Ensuring advocates are knowledgeable about pharmacy benefits and medication regulations.
- Monitoring key performance indicators (KPIs) to track advocate progress.
- Create job aids on new pharmacy regulations and guidelines.
- Monitor advocate performance through call listening, observations, and data analysis to identify trends and areas for improvement.
- Contribute to the design and delivery of training programs to ensure advocates have the necessary skills and knowledge.
- As a KnowledgeXChange mentor, I act as a guide and resource for other coaches to expand their knowledge and experience by creating job aids.
- Conduct individual meetings with coaches (mentees) to help navigate job aid challenges, set goals and develop job aid skills.
- Progress mentees to a new contributing role once requirements are met.
Call Center Representative
Cigna
Scottsdale, AZ
11.2016 - 11.2017
- Assisting customers with issues related to their prescriptions, benefits, claims or any other pharmacy-related concerns.
- Educate customers on their employer-paid benefits programs.
- Assist customers to convert prescriptions to from retail to Cigna home delivery.
- Serve as a liaison between customers, pharmacy, benefit administrators and various internal partners to ensure customers inquiries as answered.
- Support as a subject-matter expert (SME) for two pharmacy training classes.
Education
High School Diploma -
Carl Hayden High School
Arizona05-2012
Skills
- Performance monitoring
- Regulatory compliance
- Data analysis
- Team collaboration
- Key performance indicators
- Audit reporting
- Business analysis
- Analytical skills
- Strategic planning
- Cross-functional team leadership
- Written communication
- Workflow optimization
Timeline
Technical Performance Lead Coach
Cigna
11.2016 - Current
Call Center Representative
Cigna
11.2016 - 11.2017
High School Diploma -
Carl Hayden High School
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