Alejandra Trujillo
Berwyn,IL
Summary
Experienced with providing exceptional service in fast-paced environment. Utilizes excellent communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive and welcoming dining experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Server
Rosarios
Roselle, IL
01.2022 - Current
- Led customer service efforts by welcoming guests and efficiently managing order-taking.
- Promoted specialty menu items as well as wine pairings to drive sales and enhance guest experience.
- Oversaw drink service, ensuring timely refills and customer satisfaction.
- Ensured timely delivery of food courses to guests.
- Managed side work tasks, and table maintenance.
- Successfully managed a high volume of costumers simultaneously.
- Maintained cleanliness in assigned section.
- Coordinated restocking of essential supplies to ensure smooth operations.
- Processed costumers payment transactions accurately and efficiently.
- Increased repeat business by establishing personal rapport with regular customers.
Server
Outback Steakhouse
Downers Grove, IL
03.2019 - 01.2022
- Welcomed customers upon arrival to enhance their experience.
- Assisted customers with drink and food selections. Promoted drink specials and highlighted specialty items.
- Oversaw daily operations by maintaining cleanliness in restaurant and kitchen areas.
- Addressed order discrepancies by collaborating with kitchen staff to ensure customer satisfaction.
- Monitored drink refills and ensured high levels of customer satisfaction.
- Managed table turnover by pre-bussing and processing payments promptly.
- Resolved guest complaints promptly, ensuring satisfaction and repeat business.
Food Server
Casa Margarita
02.2017 - 03.2020
- Efficiently entering food and drink orders in the POS system.
- Increased sales through effective promotion of drink specials and specialty items.
- Maintained drink refills and ensured positive dining experiences.
- Improved table turnover by pre-bussing after meals.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Successfully maintained an orderly workspace under pressure.
- Facilitated team-oriented environment, contributing to positive working atmosphere.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
Education
High School Diploma -
Downers Grove South High School
Downers Grove06-2016
Skills
- Excellent customer service
- Time management
- Food and beverage pairings
- POS system operation
- Clear communication
- Professional appearance
- Fine dining etiquette
- Foreign language skills
- Cash handling
Certification
- Basset certified.
- Serve safe certified.
Languages
Spanish
Full Professional
Timeline
Food Server
Rosarios
01.2022 - Current
Server
Outback Steakhouse
03.2019 - 01.2022
Food Server
Casa Margarita
02.2017 - 03.2020
High School Diploma -
Downers Grove South High School