ALEJANDRA VALENCIA
Tampa,FL
Overview
9
9
years of professional experience
Work History
Access Technical Helpdesk Support - Bilingual
JPMorgan Chase
Tampa, FL
10.2023 - Current
- Delivered exceptional customer service to JPMorgan Access clients and internal partners, consistently surpassing expectations.
- Coordinated with multiple departments to ensure prompt resolution of client inquiries, enhancing overall service quality.
- Facilitated inquiry management and escalation in strict adherence to established policies and procedures.
- Investigate and resolve inquiries and complaints with expediency, showcasing a proactive and effective problem-solving ability.
Cybersecurity Fellow
University of South Florida
Tampa, FL
10.2021 - 10.2023
- Developed expertise in systems security, network security, vulnerability analysis, and risk assessments.
- Analyzed data and generated real-time reports through security information management systems to support incident response.
- Analyzed network traffic to identify suspicious activity utilizing Wireshark and open-source intelligence tools.
- Conducted comprehensive analysis of cyber threat campaigns and threat actors to contextualize current and future risks to organizations.
Insurance Verification Specialist
Mindoula Health
Remote
11.2016 - 06.2023
- Executed verification of insurance coverage for over 750 patients weekly, ensuring compliance with outpatient service requirements.
- Secured daily referrals and authorizations for patients requiring non-covered services.
- Contributed to a 45% revenue increase through strategic initiatives upon joining the team.
Education
Cybersecurity Bootcamp -
University of South Florida
Tampa, FL01-2023
Associate in Computer Science - undefined
Valencia Community College
Orlando, FL04-2017
Skills
- System Monitoring & Troubleshooting
- Incident Management & Escalation
- ITIL Framework
- SQL
- Windows & Linux System
- Cloud & On-Prem Infrastructure
Timeline
Access Technical Helpdesk Support - Bilingual
JPMorgan Chase
10.2023 - Current
Cybersecurity Fellow
University of South Florida
10.2021 - 10.2023
Insurance Verification Specialist
Mindoula Health
11.2016 - 06.2023
Associate in Computer Science - undefined
Valencia Community College
Cybersecurity Bootcamp -
University of South Florida