ALEJANDRA VALENCIA
Tampa,FL
Overview
10
10
years of professional experience
Work History
Access Technical Helpdesk Support - Bilingual
JPMorgan Chase
Tampa, FL
10.2023 - Current
- Provide technical and operational support for ACH, Wire, Check, and Check Print products, applying knowledge of payment processes, product functionality, procedures, and applicable operational controls.
- Own complex cases from intake through resolution, researching issues, analyzing available information, documenting findings, coordinating next steps, and ensuring timely follow-up.
- Investigate payment-related and entitlement issues by reviewing system information, product details, user-provided information, and established procedures to identify appropriate resolution or escalation paths.
- Research and troubleshoot issues involving ACH, Wire, Check, and Check Print products, adapting to evolving procedures and complex client scenarios.
- Contribute to team knowledge sharing, procedure updates, and cross-training related to supported products, processes, and troubleshooting.
Cybersecurity Fellow
University of South Florida
Tampa, FL
10.2021 - 10.2023
- Acquired practical skills in system security, network analysis, and vulnerability assessments to enhance overall security posture.
- Performed monitoring and analysis using Security Information and Event Management (SIEM) tools.
- Executed threat analysis and generated reports on cyber threats and system vulnerabilities, informing risk management decisions.
- Developed understanding of infrastructure, security operations, and incident response processes.
Insurance Verification Specialist
Mindoula Health
Remote
11.2016 - 06.2023
- Managed a high-volume portfolio of client accounts, researching insurance information, eligibility issues, discrepancies, and exceptions to support accurate and timely resolution.
- Investigated account discrepancies by reviewing available information, validating documentation, and determining appropriate next steps.
- Maintained accurate records and documentation while handling sensitive client and account information.
- Identified recurring discrepancies and workflow issues and contributed to process improvements and operational efficiencies.
Education
Cybersecurity Bootcamp -
University of South Florida
Tampa, FL01-2023
Associate in Computer Science - undefined
Valencia Community College
Orlando, FL04-2017
Skills
- Payment Operations
- Issue investigation
- Risk management
- Payment Processing
- Process Improvement
- Cross-Functional Collaboration
Timeline
Access Technical Helpdesk Support - Bilingual
JPMorgan Chase
10.2023 - Current
Cybersecurity Fellow
University of South Florida
10.2021 - 10.2023
Insurance Verification Specialist
Mindoula Health
11.2016 - 06.2023
Associate in Computer Science - undefined
Valencia Community College
Cybersecurity Bootcamp -
University of South Florida