ALEJANDRA VALENCIA
JPMorgan Chase
Tampa,FL
10
years of professional experience
Bilingual payments operations professional with experience supporting ACH, Wire, Check, and Check Print products. Skilled in transaction analysis, payment investigations, exception resolution and case management. Recognized for subject matter resource and selected to provide platform demonstration and process education to executives and teammates. Experienced in analyzing discrepancies, documenting findings, managing escalations, and supporting timely operational resolution.
Work History
Access Technical Helpdesk – Payments Operations
3 Years 1 Month- Provide technical and operational support for ACH, Wire, Check, and Check Print products, applying payment process knowledge and established operational controls.
- Review transaction details and monitor payment activity to identify exceptions, investigate discrepancies, and support timely resolution of operational issues.
- Manage complex cases from intake through resolution, analyzing system information, documenting findings, and coordinating escalations with internal teams.
- Serve as a subject matter resource for teammates, sharing product knowledge and assisting with complex cases and operational processes.
Insurance Verification Specialist
6 Years 7 Months- Managed a high-volume portfolio of client accounts, researching insurance eligibility, discrepancies, and exceptions to support accurate and timely resolution.
- Investigated account discrepancies by reviewing supporting documentation, validating information, identifying inconsistency, and determining appropriate next steps.
- Maintained accurate case records and documentation while handling sensitive client and account information.
Education
Cybersecurity Bootcamp
Associate in Computer Science
Skills
Payment Operations
Transaction Monitoring & Analysis
Payment Investigations & Exception Resolution
Operational Controls & Risk Management
Process Improvement
Cross-Functional Collaboration
Timeline
Access Technical Helpdesk – Payments Operations
JPMorgan Chase
10.2023 - CurrentRead More
Insurance Verification Specialist
Mindoula Health
11.2016 - 06.2023Read More
Valencia Community College
Associate in Computer Science
Read More
University of South Florida
Cybersecurity Bootcamp
Read More