Alejandra Venegas Flores
Resumen profesional
Operations Manager with 10+ years of experience leading Shared Services operations across Travel & Expense and Accounts Payable in multinational environments. Proven track record of driving operational excellence, improving KPIs, and leading large-scale transformations, including process migrations, automation, and AI implementation. Strong leader of high-performing teams (20+ FTEs), with expertise in stakeholder management, cost control, and continuous improvement.
Datos destacados
14
14
years of professional experience
Experiencia
Travel & Expense Manager
Robert Bosch Service Solutions
2021.02 - 2026.06
- Lead North America T&E operations with 20+ FTEs, ensuring SLA, quality, and productivity
- Improved SLA performance from 85% to 98%+
- Reduced errors by 10%+ and attrition by 15%
- Managed cost center budget and operational risks
- Led Spain-to-Costa Rica process migration
- Managed contracts with US Bank, Citi, AirPlus, and FCM
- Implemented Corporate Card program in Mexico (4,000+ cards)
- Implemented AI audit controls preventing $500K fraud exposure
- Automated end-to-end card request process
Supervisor – Travel & Expense
Robert Bosch Service Solutions
2019.02 - 2021.02
- Managed 10–15 FTEs with 95%+ SLA compliance
- Increased productivity by 15%
- Led escalations with 95%+ on-time resolution
- Implemented global T&E system in NA with 6-month stabilization
Supervisor – Accounts Payable
Lion Resources
2017.03 - 2019.02
- Led 8–10 analysts, improving productivity by 15%+
- Reduced ramp-up time by 30%
- Reduced errors by 20%
- Implemented invoice quality control system (95% accuracy)
AP Migration Lead
Bridgestone Shared Services Center
2012.10 - 2017.03
- Led AP migrations from CR, Colombia, and U.S.
- Achieved 100% on-time go-live
- Improved efficiency by 20%+
Formación
Master’s Degree - Industrial Engineering
Universidad de Costa Rica
Bachelor’s Degree - Industrial Engineering
Executive Coaching Certification - undefined
George Washington University
TOEIC - Advanced English
Enfatiza tus habilidades clave
- Leadership
- KPI Management
- Continuous Improvement
- Stakeholder Management
- Process Optimization
- Budget Control
- Operational Excellence
- SAP
- Power BI
- Microsoft Office
- SharePoint
Éxitos profesionales
- Increased SLA performance from 85% to 98%+ in NA T&E operations
- Prevented $500K+ in potential fraud through AI implementation
- Led deployment of 4,000+ corporate cards in Mexico
- Delivered successful process migrations across regions
- Automated end-to-end processes improving efficiency and user experience
Idiomas
English
Cronología
Travel & Expense Manager
Robert Bosch Service Solutions
2021.02 - 2026.06
Supervisor – Travel & Expense
Robert Bosch Service Solutions
2019.02 - 2021.02
Supervisor – Accounts Payable
Lion Resources
2017.03 - 2019.02
AP Migration Lead
Bridgestone Shared Services Center
2012.10 - 2017.03
Bachelor’s Degree - Industrial Engineering
Executive Coaching Certification - undefined
George Washington University
TOEIC - Advanced English
Master’s Degree - Industrial Engineering
Universidad de Costa Rica