ALEJANDRA VILLANUEVA
Fontana,California
Summary
I am a dependable team member with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. An experienced candidate with vast background in customer service roles, a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
5
5
years of professional experience
Work History
Cashier
Crazy Boss Discount
Fontana, California
09.2022 - Current
- Drives sales through engagement of customers: sharing product knowledge and suggestive selling
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Providing positive customer service and communication skills
- Built and maintained positive working relationships with co-workers
- Helped restock shelves when necessary to maintain an organized display area
- Greeted customers and answered any questions they had about the store's products and services.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Welcomed customers, offering assistance to help find store items.
Scanning Operator
Ontrac
Fontana, California
08.2021 - 09.2022
- Assisted staff members with basic computer operations when needed during peak production periods
- Monitored scan jobs for problems including paper jams, misfeeds, double feeds
- Monitored scan operations for accuracy, efficiency, and quality control purposes
- Loaded machines with blank paper or film
- Filed and stored completed documents
- Sorted, assembled, and proofed completed work
- Verified barcodes on incoming mail items before initiating scan process.
- Performed regular maintenance on scanning equipment to ensure optimal performance levels.
Cashier Team Lead
Albertos Mexican Food
Fontana, California
01.2020 - 07.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Developed strong working relationships with team members to foster collaboration.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Education
High School Diploma -
Kaiser High School
Fontana, California06-2020
Skills
- Bilingual
- Cash Management
- Product Knowledge
- Money Handling
- Merchandise Restocking
- Cash Counting Machine Operations
- Product and Service Sales
- Customer service
- Punctual and reliable
- Deadline monitoring
References
References available upon request
Timeline
Cashier
Crazy Boss Discount
09.2022 - Current
Scanning Operator
Ontrac
08.2021 - 09.2022
Cashier Team Lead
Albertos Mexican Food
01.2020 - 07.2021
High School Diploma -
Kaiser High School