Epic
Alejandra R. Lomeli
Office Assistant
Richmond
Summary
Dedicated Office Assistant with over six successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of EPIC and history achieving high data output.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Office Assistant - Family Medicine
Baylor St Luke
Richmond
10.2021 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Coordinate referrals to outside specialist. This includes coordination insurance approval, gathering patient’s medical records and coordinated patients consultation appointment.
- Coordinating Durable Medical Equipment scripts
- Handel copays and deductible payments.
- Input data into spreadsheets and databases.
- Interacted with customers by phone, email, or in-person to provide information.
- Communicant with insurance companies to obtain clinical authorization.
- Call patient for their upcoming appointment reminders.
- Assisted with onboarding of new employees.
- Managed over 50 patient calls daily.
Coordinate, Research Data
MD Anderson Cancer Center
Houston
08.2021 - 10.2021
- Recruiting patients for the APOLLO program.
- Entering patient information to BIMS, CORE & MOCLIA, and Updating Excel sheets for multiple projects.
- Place encounters and orders in EPIC
- Contact patients via phone call and my chart for possible participation in study.
- Communicating directly with study participants to clarify participation requirements and troubleshoot difficulties complying with study parameters.
- Managed end-to-end sample tracking for clinical research studies.
Patient Service Coordinator - Reconstructive Surge
MD Anderson Cancer Center Mays Clinic
Houston
01.2010 - 05.2021
- Schedule and check-in patient appointments.
- Collected patient co-pay and issued receipt to confirm payment.
- Used Epic to maintain electronic patient files, successfully maintaining patient files.
- Phone call reminders for upcoming appointments.
- Answered over 40 - 60 telephone calls per day to handle rescheduled, missed and reassigned visit requests.
- Contacted insurance company to verify patient coverage before visit.
- Process incoming referrals for patient consultations with Reconstructive Surgery Center.
- Coordinating cases on behalf of providers with Surgery Scheduling department.
- Making and updating excel clinic forms.
- Coordinate patients scheduled for imaging, labs and other specialist.
Patient Service Coordinator - Gynecology Oncology
MD Anderson Cancer Center Mays Clinic
Houston
12.2017 - 03.2018
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Managed over 100 customer calls per day.
- Used Epic to maintain electronic patient files, successfully maintaining patient files.
Education
Bachelor of Science - Psychology
Wharton County Junior College
Wharton, TX 08.2022 - Current
GED -
Elsik High School
Houston, TX 01.2006 - 07.2010
Skills
Update Excel sheets for multiple projectsEmail physicians & clinical staff
Trained in EPIC
Coordinating referrals for patients
Vetting patient diagnosis
Filing and data archiving
High volume phone skills with both answering and contacting between 30-80 patients daily
Communicated directly with study participants to clarify participation requirements
Software
OneSource
Avality
Kronos
Timeline
Bachelor of Science - Psychology
Wharton County Junior College
08.2022 - Current
Office Assistant - Family Medicine
Baylor St Luke
10.2021 - Current
Coordinate, Research Data
MD Anderson Cancer Center
08.2021 - 10.2021
Patient Service Coordinator - Gynecology Oncology
MD Anderson Cancer Center Mays Clinic
12.2017 - 03.2018
Patient Service Coordinator - Reconstructive Surge
MD Anderson Cancer Center Mays Clinic
01.2010 - 05.2021
GED -
Elsik High School
01.2006 - 07.2010