ALEJANDRE AGUADO
PARKER,CO
Summary
Versatile Operations Supervisor experienced in tackling routine and complex business challenges with a resourceful and creative approach. Demonstrated drive, dedication, and hardworking nature leading to a reputation as a successful leader who streamlines operations and achieves impressive results. Seeking a full-time role that presents professional challenges and allows for leveraging strong interpersonal skills, effective time management, and problem-solving expertise. Exceptional attention to detail, excels in communication and project management, enabling efficient handling of multiple tasks in fast-paced environments. Proactive in identifying and addressing issues with a focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
Origence
08.2024 - Current
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
- Trained team members on new hotel services and products to support promotional efforts.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for 16 employees.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Origination Service Analyst
Origence
06.2023 - 08.2024
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Boosted sales revenue by skillfully promoting diverse service options.
- Developed written documents and reports related to programs and operations.
- Performed validation and testing of models to promote adequacy and reformulate models as necessary.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Stacking Lead
Origence
01.2022 - 06.2023
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
- Organized documents for over 25 different Credit Unions.
- worked the New Seller Fax on all Stacking credit unions and moved deals to the correct queues.
- Queue management
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
- Conducted performance reviews to measure employee growth and skills.
- Prepared reports to summarize operational results and stacking performance.
Loan Processor
Origence
03.2021 - 01.2022
- Contacted applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
- Maintained and reviewed account records, updating and recategorizing them according to status changes.
- Reviewed billing for accuracy.
- Computed payment schedules.
- Ensured that were complete and accurate according to policy.
- Updated credit and loan files.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Helped lending staff set up files for new and existing loans.
- Conducted post-closing review of loans to verify documentation requirements.
Software Support Engineer
Accruent
05.2021 - 09.2021
- Analyzed and interpreted complex technical documents and data models.
- Planned installations for new systems and updated modifications for existing systems.
- Utilized customer feedback and system trends to inform key product decisions.
- Built applications using Ruby, Java and Python.
- Produced software verification programs and quality assurance strategies.
- Developed and directed software system testing and validation procedures.
- Designed testable code and applications using latest technical features.
- Updated client information and accounts and kept important information confidential.
- Reviewed software documentation to maintain adherence to industry standards and prevent discrepancies.
- Researched and resolved cases in production support queue.
Amazon Courier
Amazon
07.2020 - 03.2021
- Drove vehicles across various types of terrain and roadways.
- Transported people to appointments and destinations on schedule.
- Utilized safety chains and hooks to tow broken down and stalled vehicles.
- Loaded and unloaded goods and luggage to appropriate locations.
- Obtained signatures from clients after deliveries to verify order completeness and accuracy.
- Loaded and unloaded client packages upon arrival to destination.
- Conducted vehicle inspections before and after trips.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Security Analyst Lead
HMS Security
01.2018 - 08.2020
- Security specialist that monitors video and data for multiple clients from various industries
- Directly reports to SOC Manager
- Created alarm protocols SOP’s (Standard Operating Procedures)
- Utilize video feeds combined with basic video analytics to provide a safer environment for privacy protection
- Assist in the identification and prevention of threats; to assist in identifying, apprehending and prosecuting offenders
- Assist in gathering evidence for criminal actions; to help emergency personnel and respond to emergency events
- Assist in resolving an employee complaint or an internal investigation
- Able to perform duties with little to no supervision.
Technical Support
Apple Inc
10.2015 - 03.2017
- AHA)Tier 2
- Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet
- MAC+, iOS and Apple care advisor
- Responds to tier 1 technical call transfers
- Interact with customers and provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine issues by evaluating and analyzing the symptoms
- Diagnose and resolve technical hardware and software issues involving internet connectivity and email client
- Research internal iOS and MAC articles for expedient resolutions
- Identify and escalate priority issues per client specifications
- Redirect problems to appropriate resource
- Accurately process and record call transactions using a computer and designated tracking software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and client business
- Organize ideas and communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled call backs to customers when necessary
- Stay current with information, change and updates.
Technical Support
United States Air Force
10.2009 - 10.2012
- Surveying sites prior to instillation
- Training, managing and supervising subcontractors
- On-call 24/7 service response requirements
- Conducting performance assessments of subcontractors
- Repairing and maintaining client access control, CCTV and intrusion systems
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them
- Act as the initial point of contact for all computer and system related concerns from clients and other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailed all required system updates as well as the date of completion
- Attend in-person meetings with clients to analyze troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Install and configure computer systems and applications within the company.
Education
Pima Medical Institute
01.2013
Studies
Community College of Aurora
01.2011
Diploma -
Eaglecrest High School
01.2009
Skills
- Information Security
- Network Support
- Microsoft Office
- CCTV
- PC Support
- Desktop Support
- Computer Software
- Active Directory
- Remote Access Software
- Mac OS
- IOS
- Account Security
- IT Troubleshooting
- Google Suite
- Interpersonal Communications
- Certifications/ Badges
- MED – Occupational Badge Denver
- Present Job Engagement
- Effective Team Collaboration
- Collaborative Check-Ins
- Experience in Leadership
- Effective Issue Resolution
References
REFERENCES
Jason Senkusu Phone: 720-767-7752 Email: SenkusuJason@gmail.com
Jesse Varner Phone: 832-382-2042 Email: Jesse.Varner@Origence.com
Employee of the Quarter - 2023
I was selected as the employee of the quarter for quarter 4 in 2023.
Timeline
Operations Supervisor
Origence
08.2024 - Current
Origination Service Analyst
Origence
06.2023 - 08.2024
Stacking Lead
Origence
01.2022 - 06.2023
Software Support Engineer
Accruent
05.2021 - 09.2021
Loan Processor
Origence
03.2021 - 01.2022
Amazon Courier
Amazon
07.2020 - 03.2021
Security Analyst Lead
HMS Security
01.2018 - 08.2020
Technical Support
Apple Inc
10.2015 - 03.2017
Technical Support
United States Air Force
10.2009 - 10.2012
Studies
Community College of Aurora
Diploma -
Eaglecrest High School
Pima Medical Institute
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