Willis Jones
Atlanta,United States
Overview
24
24
years of professional experience
Work History
Operations Supervisor
Transdev/Avomo
10.2025 - Current
- Oversaw daily operations ensuring compliance with safety and regulatory standards.
- Implemented process improvements enhancing operational efficiency across multiple teams.
- Mentored and trained staff on best practices in operational workflows and procedures.
- Coordinated logistics and scheduling to optimize resource allocation and reduce downtime.
- Fostered a culture of continuous improvement through regular feedback sessions and team collaboration.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Operations Site Lead
Transdev
05.2025 - 10.2025
- Oversaw daily operations to ensure compliance with safety regulations and service standards.
- Led cross-functional teams to improve workflow efficiency and service delivery.
- Implemented training programs for staff, enhancing team performance and operational knowledge.
- Facilitated communication between management and staff, fostering a collaborative work environment.
- Managed scheduling and staffing to align with demand forecasts and service requirements.
Autonomous Vehicle Operator
Transdev
12.2024 - 06.2025
- Conducted routine vehicle inspections to maintain performance standards and prevent service disruptions.
- Collaborated with team members to optimize routes, enhancing efficiency and reducing travel times.
- Assisted in training new drivers on company policies and best practices for vehicle operation.
- Monitored vehicle performance metrics to identify areas for improvement and recommend maintenance actions.
- Consistently exceeded expectations for professionalism during routine evaluations from both employers and passengers.
- Contributed to a positive working environment by maintaining open lines of communication with colleagues and supervisors.
Aircraft Fueler Supervisor
FSM Group LLC
01.2020 - 04.2022
- Operated fuel delivery systems to ensure timely refueling of aircraft.
- Conducted pre-flight inspections on fueling equipment for safety and compliance.
- Collaborated with ground crew to coordinate efficient fuel loading procedures.
- Trained new team members on fueling protocols and safety standards.
Product Quality Specialist
IKEA
09.2018 - 01.2020
- Oversaw the assessment and processing of returned merchandise to uphold quality control standards.
Security Guard (Full-Time)
Walden Security
04.2015 - 05.2018
- Observed surroundings and documented any irregularities to maintain a secure environment.
Contract Customer Service Agent Tier1
Wireless Generation
01.2008 - 01.2012
- Provide technical/help desk support to customers of Wireless Generation
- Troubleshoot Palm/Handheld application issues, application software on PC and general questions concerning Wireless Generation products
Tech Support Agent
TechnoLabs
01.2006 - 01.2008
- Provided technical support to TechnoLabs customers
- Troubleshot problems with DSL connections, modems and home networks
- Used familiarity with operating systems and hardware to resolve issues
- Maintained accurate notes, and good customer service skills
Soldier
United States Army
01.2002 - 01.2006
- Created over 150 user accounts within specific domains.
- Provided helpdesk support through troubleshooting hardware and software issues
- Managed user accounts in Active Directory
Education
Associate's - Computer Networking
ITT Technical Institute
Atlanta, GA01.2014
Skills
- Active Directory
- Software Troubleshooting
- Network Installation
- Information Security
- LAN
- Network support
- Help desk
- Technical support
- DNS
- Task delegation
- Performance monitoring
- Operations management
- Staff supervision
Military Service
- Branch: Army
- Service Country: United States
- Rank: Spc
- June 2002 to June 2006
Additional Information
- SKILLS & ABILITIES
- Networking
- Network Technology
- Network Systems Management
- Hardware
- Assemble/disassemble PC's
- Install, configure, troubleshoot and repair
- Software
- Microsoft Word, Excel, PowerPoint, Access, Outlook
- Technical Support/Customer Service
- Troubleshoot hardware/software and network connectivity
Timeline
Operations Supervisor
Transdev/Avomo
10.2025 - Current
Operations Site Lead
Transdev
05.2025 - 10.2025
Autonomous Vehicle Operator
Transdev
12.2024 - 06.2025
Aircraft Fueler Supervisor
FSM Group LLC
01.2020 - 04.2022
Product Quality Specialist
IKEA
09.2018 - 01.2020
Security Guard (Full-Time)
Walden Security
04.2015 - 05.2018
Contract Customer Service Agent Tier1
Wireless Generation
01.2008 - 01.2012
Tech Support Agent
TechnoLabs
01.2006 - 01.2008
Soldier
United States Army
01.2002 - 01.2006
Associate's - Computer Networking
ITT Technical Institute