Kenneth Williams
Danville,GA
Summary
IT Support Specialist with Google IT Support Professional Certification and 8+ years of experience in operations, systems, and process improvement. Skilled in troubleshooting technical issues, training users, and efficiently managing system workflows in fast-paced environments. Offers a unique combination of logistics expertise and hands-on IT systems knowledge to effectively support users, maintain systems, and ensure uninterrupted operations. Proven leader with strong problem-solving skills, an analytical mindset, and a deep passion for continuous learning.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Radial Logistics
05.2023 - Current
- Provided on-the-floor tech support for handheld scanners, printers, and WMS terminals
- Trained associates on WMS software (AS400, WMX), resolving login/access issues
- Logged and escalated system bugs and access errors using internal ticketing system
- Maintained hardware uptime and coordinated basic troubleshooting with IT
Operations Manager
UNIS Logistics
04.2022 - 05.2023
- Oversaw use of multiple WMS platforms and executed daily system troubleshooting
- Managed facility network hardware issues, liaised with IT for connectivity downtime
- Trained 50+ users on internal systems, SOP documentation, and systems workflows
- Implemented 5S Lean and Six Sigma efficiency projects
Operations Manager
GXO
08.2019 - 03.2022
- Led a team of 35+ associates and ensured productivity, safety, and customer service standards
- Coached and mentored direct reports; implemented process improvements
- Managed start-up operations and executed Lean project initiatives
Inventory Control Supervisor
Tractor Supply Distribution Center
03.2016 - 07.2019
- Monitored cycle counts and ensured inventory accuracy and WMS integrity
- Resolved vendor and product inventory issues across systems
- Trained staff in inventory control processes and system updates
Education
High School Diploma -
Penn Foster High School
Scranton, PA06.2007
Skills
- Certified IT Support Professional
- Proficient in Windows OS
- User Management in Active Directory
- Linux Administration
- Core Networking Principles
- Network Protocol Expertise
- DNS Configuration Proficiency
- Dynamic Host Configuration Protocol
- Troubleshooting Expertise
- Hardware Installation
- Fundamentals of Cloud Computing
- Google Workspace Proficiency
- Proficient in Microsoft 365
- Warehouse Management Systems Expertise
- Manhattan
- Wise
- Infor
- WMX
- AS400
- Microsoft Office Suite
- Excel
- Pivot Tables
- VLOOKUPs
- Remote Tools
- TeamViewer
- AnyDesk
Certification
- Google IT Support Professional Certificate, 03/25
- AIGPE Certified Lean Six Sigma Yellow Belt, 10/22
Timeline
Operations Supervisor
Radial Logistics
05.2023 - Current
Operations Manager
UNIS Logistics
04.2022 - 05.2023
Operations Manager
GXO
08.2019 - 03.2022
Inventory Control Supervisor
Tractor Supply Distribution Center
03.2016 - 07.2019
High School Diploma -
Penn Foster High School
Similar Profiles
Twinkle Twinkle null
Security Guard at Radial LogisticsSecurity Guard at Radial Logistics
Daniel MakanjuolaDaniel Makanjuola
Data/Inventory Analyst at RADIAL LOGISTICSData/Inventory Analyst at RADIAL LOGISTICS
Tyler RandolphTyler Randolph
Team Lead at Radial LogisticsTeam Lead at Radial Logistics