Alejandrina Castro
Houston
Summary
Compassionate psychologist dedicated to delivering exceptional care in a safe, nonjudgmental environment that fosters trust and healing. Strong advocate for mental health and nonprofit initiatives, leveraging over ten years of customer service experience to support individuals during challenging times. Demonstrates deep sensitivity to cultural diversities, possesses excellent communication skills, and adapts seamlessly to evolving work requirements while maintaining professional boundaries. Committed to empowering clients through empathetic engagement and evidence-based practices.
Overview
18
18
years of professional experience
Work History
Tabacco Cessation Coach
National Jewish Health Hospital
06.2024 - Current
- Creating a personalized plan to quit smoking
- Build connection, rapport and empathic active listening skills
- Trained in Motivational Interviewing
- Written documentation is clear, brief and well-constructed
- Assist clients determine goals, readiness to change and supports behavior change
- Strong communication and patience
- Conflict resolution
Loss Prevention Specialist
H-E-B Grocery Store
04.2023 - 05.2024
- Detects/Resolves external theft by identifying, investigating, and resolving theft incidents.
- Makes safe apprehensions in high stress situations
- Built relationships with county Police departments and store employees.
- Making efficient reports on theft of incidents in an accurate and timely manner
- Trained future loss prevention specialists.
Service-Cashier
H-E-B Grocery Store
05.2008 - 04.2023
- Assist customers with inquiries, promoting store loyalty and satisfaction.
- Collaborate with team members to streamline workflow during peak hours.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
Education
Master’s in Clinical Psychology -
Capella University
Minneapolis, MN03-2027
Bachelor of Arts and Sciences - Psychology, Minor-Sociology
Texas A&M University
Kingsville, TX12-2022
Skills
- Skilled in Microsoft Word, Excel and basic computer tasks
- Effective in diverse work settings
- Organized time management
- Effective communication
- Personable and friendly
- Verbal and written communication
Timeline
Tabacco Cessation Coach
National Jewish Health Hospital
06.2024 - Current
Loss Prevention Specialist
H-E-B Grocery Store
04.2023 - 05.2024
Service-Cashier
H-E-B Grocery Store
05.2008 - 04.2023
Bachelor of Arts and Sciences - Psychology, Minor-Sociology
Texas A&M University
Master’s in Clinical Psychology -
Capella University