Alejandrina Valles (Hard Of Hearing)
Lynwood,CA
Summary
Dedicated Housekeeper with a proven track record at The Knott's Hotel, enhancing guest satisfaction through exceptional cleanliness and timely service. Skilled in health and safety compliance and teamwork, I excel in maintaining high-quality standards and addressing customer needs efficiently. Achieved significant improvements in room turnover rates, demonstrating strong multitasking and organizational abilities.
Overview
11
11
years of professional experience
Work History
Housekeeper
The Knott's Hotel
07.2014 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Handled requests for extra linens, toiletries and other supplies.
Education
GED -
Escuela Preparatoria Central De Ciudad Juarez
Juarez, MX06-1984
Skills
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Complex Problem-solving
- Quality assurance
- Multitasking and organization
Timeline
Housekeeper
The Knott's Hotel
07.2014 - Current
GED -
Escuela Preparatoria Central De Ciudad Juarez
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