Alejandro Adolfo Duarte
Summary
Dynamic customer service and technical support professional with a track record of improving operational performance during high-volume shifts. Expert in resolving customer inquiries and enhancing satisfaction through effective inventory management and team supervision. Committed to ensuring operational excellence in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Overnight Shift Manager
Liberty Gas Station
Montgomery Village, Maryland
06.2024 - Current
- Supervised overnight staff to ensure efficient gas station operations.
- Managed inventory levels and restocked supplies.
- Handled customer inquiries and resolved issues promptly during shifts.
- Ensured cleanliness and organization of the gas station premises at all times.
- Monitored fuel pump functionality and reported maintenance needs immediately.
- Implemented cash handling procedures to maintain financial accuracy overnight.
Accounting Assitant
Loadsmart
san salvador, El salvador
07.2020 - 11.2023
- Helped track payable balances by sharing payment updates with carriers for truckload and drayage moves.
- Promoted to support receivables collection by following up with customers on outstanding payments for over 100 companies.
- Processed payable and receivable entries accurately from home.
- Assisted with monthly bank statement reconciliation and financial record review.
- Entered accounting data carefully in accounting software for tracking and reporting.
Teleperformance customer service representative, Payment specialist, Floor support and Back up supervisor
Florida blue
06.2017 - 04.2019
- Assisted customers at Florida Blue by explaining insurance plans and payment processes; handled doctor billing reviews and supported floor operations.
Customer service
Us embassy el Salvador (us service desk)
04.2012 - 04.2016
- Provided customer service for immigrant and non-immigrant visa applicants, updated them on their application status, and collaborated with the back office team to escalate cases to the embassy for follow-up.
- Resolved customer service requests in a timely manner.
- Developed documentation for customer service procedures and policies.
- Maintained a tidy customer service area by vacuuming carpets weekly.
Education
3rd years - computer science
Universidad Francisco Gavidia
09-2026
Skills
- Social media, Problem solving, Inventory analysis, Internet, Office Suite, Slack, Google hangouts, Zendesk, Data reporting, Task scheduling, Canva, Zoom, Loom, Operational management, Financial analysis, People skills, Remote management, Advanced English
- People skills
- Remote management
- Social media
- Task scheduling
- Inventory analysis
- Financial analysis
- Data entry
Timeline
Overnight Shift Manager
Liberty Gas Station
06.2024 - Current
Accounting Assitant
Loadsmart
07.2020 - 11.2023
Teleperformance customer service representative, Payment specialist, Floor support and Back up supervisor
Florida blue
06.2017 - 04.2019
Customer service
Us embassy el Salvador (us service desk)
04.2012 - 04.2016
3rd years - computer science
Universidad Francisco Gavidia