Alejandro Aguirre
Dallas,TX
Summary
Proven Maintenance Supervisor with a track record of enhancing team productivity and efficiency at Healthcare Realty. Expert in preventive maintenance and team supervision, achieving significant improvements in equipment safety and customer satisfaction. Skilled in electrical troubleshooting and fostering collaborative environments, consistently delivering projects on time and under budget.
Overview
26
26
years of professional experience
Work History
Maintenance Supervisor
Healthcare Realty
Dallas Tx
01.2009 - Current
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 6 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Scheduled and oversaw maintenance, repair and installation activities.
- Promoted continuous improvement by encouraging staff to suggest innovative ideas for process enhancements and cost-saving initiatives.
- Provided guidance to management regarding project bids for onsite improvements.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Building Services Assistant
Dallas County Community College District
1402 Corinth Dallas Tx 75215
01.1998 - 12.2008
- Troubleshot complex mechanical issues quickly to minimize downtime for essential services such as heating or cooling systems.
- Increased equipment lifespan through timely replacements or upgrades as needed based on thorough analysis of performance data.
- Maintained close relationships with vendors so that any needed parts could be procured swiftly at competitive prices.
- Enhanced tenant satisfaction through prompt response to maintenance requests and effective communication.
- Reduced energy consumption with the installation of energy-efficient equipment and systems.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Installed and maintained plumbing and HVAC systems.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Executed tasks within time and budget constraints.
- Performed preventive maintenance and repairs on various types of equipment.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Performed routine HVAC maintenance for optimal indoor air quality and temperature control.
Customer Service Representative
Western Union
2201 Main St Dallas Tx 75201
01.2003 - 09.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and backed up other customer service managers.
Education
High School Diploma -
Skyline
7777 Forney Rd Dallas Tx 75227Associate of Applied Science - Electrical Techonoloy
North Lake College
5001 N MacArthur Blvd Irving Tx 75038No Degree - Word Processor Specialist
Interactive Learning Systems
Dallas Tx05.1997
Skills
- Preventive Maintenance
- Team Supervision
- Facilities Maintenance
- Maintenance recordkeeping
- Work Order Management
- Plumbing Repairs
- Electrical Troubleshooting
- HVAC Systems
- Emergency Response
- Employee performance evaluation
- Inventory Replenishment
- Energy management
- Fire alarm systems
- Pneumatic Systems
- Dependable and Consistent
- Team Collaboration
- Job Prioritizing
- Performance Evaluations
- Data Entry and Analysis
- Word Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Maintenance Supervisor
Healthcare Realty
01.2009 - Current
Customer Service Representative
Western Union
01.2003 - 09.2004
Building Services Assistant
Dallas County Community College District
01.1998 - 12.2008
High School Diploma -
Skyline
Associate of Applied Science - Electrical Techonoloy
North Lake College
No Degree - Word Processor Specialist
Interactive Learning Systems