Alejandro Bernal
El Monte,CA
Summary
Dynamic Team Manager with a proven track record at Porto's Bakery, enhancing employee satisfaction through effective coaching and development. Skilled in customer relationship management and time management, I foster high-performing teams and drive operational excellence, achieving significant improvements in productivity and team morale.
Overview
10
10
years of professional experience
Work History
Team Manager
Porto's Bakery
Downey, CA
06.2022 - 04.2025
- Led employee relations through effective communication, coaching, training, and development over 200 associates.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Assisted in new hire orientation, organizing and overseeing assignments to drive operational excellence.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
Team Manager
Panera Bread
South Gate, CA
10.2017 - 05.2022
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Team Member
Jack in the Box
Montebello, CA
02.2015 - 11.2017
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
Montebello High School
Montebello, CA06-2016
Skills
- Customer relationship management
- Computer skills
- Decision-making
- Time management
- Professional and courteous
- Customer service
- Staff training
- MS office
- Multitasking
- Excellent communication
- Attention to detail
- Problem-solving abilities
Languages
English
Spanish
Timeline
Team Manager
Porto's Bakery
06.2022 - 04.2025
Team Manager
Panera Bread
10.2017 - 05.2022
Team Member
Jack in the Box
02.2015 - 11.2017
High School Diploma -
Montebello High School