Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandro Bertoldo

Chamberino

Summary

Proven Heavy Equipment Mechanic at Caliper Construction, adept in swiftly diagnosing and resolving equipment malfunctions, significantly reducing downtime. Skilled in hydraulic systems and welding, with a knack for fostering positive customer relations. Demonstrated leadership as FMH Kubota's Service Manager, enhancing team performance and customer satisfaction through expert troubleshooting and professional service delivery. Experienced Field Mechanic with extensive background fixing hydraulics, braking systems and diesel engines, offering years of expertise in repairing and correcting issues with heavy-duty equipment.

Overview

17
17
years of professional experience

Work History

Heavy Equipment Mechanic

Caliper Construction
01.2021 - Current
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Removed worn or faulty components for replacement or repair.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
  • Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.

Service Manager

FMH Kubota
07.2016 - 01.2021
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored inventory levels and placed orders to replenish stock.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Mechanic Technician

Air Cooled Engines
05.2010 - 07.2016
  • Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
  • Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
  • Increased efficiency by proficiently managing multiple repair projects simultaneously, effectively prioritizing tasks based on urgency and complexity.
  • Maintained a clean and organized work environment, adhering to industry best practices for safe operation of equipment and tools.

Lot Attendant

Casa De Autos
07.2007 - 05.2010
  • Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
  • Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
  • Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
  • Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.

Education

Welding Technology Certification - Welding Technology

New Mexico State University - Dona Ana Community College
Las Cruces, NM
05.2008

High School Diploma -

Las Cruces High School
Las Cruces, NM
05.2005

Skills

  • Troubleshooting skills
  • Welding and fabrication
  • Brake System Maintenance
  • Electrical Troubleshooting
  • Hydraulic Systems Expertise

Timeline

Heavy Equipment Mechanic

Caliper Construction
01.2021 - Current

Service Manager

FMH Kubota
07.2016 - 01.2021

Mechanic Technician

Air Cooled Engines
05.2010 - 07.2016

Lot Attendant

Casa De Autos
07.2007 - 05.2010

Welding Technology Certification - Welding Technology

New Mexico State University - Dona Ana Community College

High School Diploma -

Las Cruces High School

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Alejandro Bertoldo