Alejandro Brancacho
Summary
Driven IT professional with a proven track record at Mt. San Antonio College, adept in Root Cause Analysis and excelling in customer service. Leveraged analytical thinking and problem-solving skills to enhance system efficiency and resolve complex issues, significantly improving operations and user satisfaction. Specializes in emergency response and resource allocation, consistently delivering results beyond expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Help Desk Support Specialist
Mt. San Antonio College
02.2020 - Current
- Paid attention to detail while completing assignments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
IT Specialist/Junior Network Administrator
The Phone House
03.2012 - 01.2020
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
Network Technician
UIM
09.2008 - 02.2012
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Ran cabling and installed data drops for new node installations.
- Traveled to remote office locations to install nodes and implement client software rollouts.
Education
Associate of Science - Electronics Technology
Osvaldo Herrera Polytechnic
Havana, CUAssociate of Science - Computer And Network Technology
Mt San Antonio College
Walnut, CA 06.2024
Skills
- Root Cause Analysis
- Supply Management
- Resource Allocation
- Emergency Response
- Problem-Solving
- Time Management
- Conflict Resolution
- Customer Service
- Analytical Thinking
- Active Listening
- Microsoft Office
- Clerical Support
Certification
- Certified CompTIA A+
- Computer Network Tech Fundament
- Computer Network Tech Industry
- Computer/Network Tech Level I
- Computer/Network Tech Level II
- TestOut PC Pro Certification
- TestOut Network Pro Certification
- TestOut Security Pro Certification
Coding
As a passionate coder, I enjoy working on various projects ranging from full-stack website development to automation tasks in C#. I have hands-on experience with both front-end and back-end development, and have created numerous websites using WordPress for small businesses in my area, complete with their own domain, email, and hosting solutions. I also develop automation tools and bots in C# for Windows, and have built small accounting projects to streamline financial tasks. My home lab is equipped with servers running VPN, Active Directory, file servers, web servers, and more, allowing me to continuously expand my skills and experiment with new technologies.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
IT Help Desk Support Specialist
Mt. San Antonio College
02.2020 - Current
IT Specialist/Junior Network Administrator
The Phone House
03.2012 - 01.2020
Network Technician
UIM
09.2008 - 02.2012
Associate of Science - Electronics Technology
Osvaldo Herrera Polytechnic
Associate of Science - Computer And Network Technology
Mt San Antonio College