Ameer Hamza

• Provisioning & deprovisioning for new hire & leaver respectively.

• Azure AD Global Admin Portal User privileges, Authentications & authorizations.

• Experience in Active Directory- Group Policy Management, Update Management and Patching of Servers.

• SharePoint and Office 365 Admin Portal Management User, Devices & roles.

• Sync with Security POCs & keen eye on 365 Defender attack alert to rectification.

• Cisco Meraki Network environment monitoring & troubleshooting.

• Optimize and support organization's data communication infrastructure, encompassing LANs, WANs, and internet connectivity.

• Microsoft Authenticator & Duo administration to monitor user authentication.

• Managing IT inventory including Asset, Accessories, Peripherals & Testing device via sysaid & Intune tools.

• Extensive expertise in deploying and supporting diverse range of operating systems, including over 1000 Windows and 300+ Mac deployments.

• Maintaining request via salesforce ticketing system for smooth operations.

• Provide frontline client support to users incident/Requests and resolve problem in minimal time via IT helpdesk support portal (ServiceNow, Sys Aid, Zendesk Portals). Also delegate tasks to Helpdesk support team.
• Managing the onboarding and offboarding processes using cloud technologies such as Microsoft 365, Microsoft Intune.
• Managing Azure AD & Office365 user management, including OneDrive and SharePoint.
• Managing Windows Server (2012 to 2022) and associated services (DNS, DHCP, Group Policies, AD Admin Tools)
• Manage Veeam backup software & disaster recovery procedures.
• Installation, configuration, and maintenance of file servers (physical and virtual)
• Experience utilizing MECM (formerly SCCM) for client deployment.
• Manage VMware virtual servers, deploy new systems, troubleshoot problems, perform updates and patches.
• Install, configure, and support the organization's local area network (LAN), wide area network (WAN), and Internet systems.
• Monitor and deploy IIS site certificates and application certificates
• Install and troubleshoot software's AutoCAD, HRIS, Navisworks, SP3D, PDS, Primavera, Winbid, Adobe, Nitro Pro V13.

• Delivered exceptional technical support for desktops, printers, smartphones, IP telephones, and remote access tools.

• Utilized ManageEngine service desk, Zendesk and Jira ticketing applications to create and manage user requests (tickets), ensuring efficient issue tracking, communication, and resolution.

• Acted as a first point of contact, diagnosing and resolving user issues related to Microsoft products (Windows, Outlook, Office 365) and various internal applications.

• Configured wireless access points (APs) to establish secure and reliable wireless networks within the organization.

• Implemented Cisco Client VPN solutions, enabling secure remote access for authorized personnel.

• Possess in-depth experience deploying and troubleshooting a wide range of operating systems, including over 500+ Windows-based systems and 100+ Mac systems.

• Provide support for A/V equipment in office conference rooms.

• Successfully implemented and configured Symantec Endpoint Protection for all workstations, safeguarding the organization from malware threats.

• Migrated users from one domain to another, ensuring a smooth and seamless transition.

• Participate in IT projects including hardware and software deployments, system upgrades, and technology migrations.