Alejandro Cadena
Summary
Proven track record in high-stress management and problem-solving, honed at Mesilla Valley Transportation and the US Army. Excelled in roles requiring critical thinking and effective communication, enhancing team collaboration and operational efficiency. Skilled in customer relationship management, and consistently meeting or exceeding production goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As someone who is seeking an environment that offers professional challenges utilizing interpersonal skills, coming into a team that offers excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Dispatcher
Mesilla Valley Transportation
12.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of over 120 fleet vehicles.
- Enhanced team morale by fostering supportive and collaborative work environment.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Billing Specialist
Spectrum
01.2023 - 12.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Trained new team members on scripts, company services, and collection strategies.
Automated Logistical Specialist
Technica
06.2022 - 12.2022
- Completed reports on staff and material availability, storage space, supply relocation and warehouse rejections. Developed and sent status statements.
- Supervised personnel in supply, services, materials management and logistical operations.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders, and shipping documentation.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Established operations procedures and complied with military policies.
- Enhanced warehouse efficiency by implementing automated inventory management systems.
Automated Logistical Specialist (92A)
US Army
08.2018 - 08.2022
- Managed a team of logistical support personnel, providing direction and guidance to help them excel in their roles.
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Maintained accountability for millions of dollars'' worth of equipment, ensuring proper storage and tracking procedures were followed.
- Managed inventory control for a large warehouse, ensuring accurate record-keeping and timely reordering of supplies.
- Trained new personnel on logistical software systems, fostering effective use and increasing overall productivity.
- Met or exceeded production goals and objectives by following strict procedures.
Education
Associate of Arts - Criminalistics And Criminal Science
Strayer University
Farmers Branch, TX06.2024
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX06.2023
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Problem-Solving
- Customer Relationship Management
- Decision-Making
- Critical Thinking
- Effective Communications
- Teamwork and Collaboration
- Attention to Detail
Timeline
Dispatcher
Mesilla Valley Transportation
12.2023 - Current
Billing Specialist
Spectrum
01.2023 - 12.2023
Automated Logistical Specialist
Technica
06.2022 - 12.2022
Automated Logistical Specialist (92A)
US Army
08.2018 - 08.2022
Associate of Arts - Criminalistics And Criminal Science
Strayer University
Associate of Arts - Criminal Justice
El Paso Community College