Alejandro Cadena
Denver,CO
Summary
Detail-oriented audio-visual technician with a strong work ethic and proven ability to deliver tailored technical support. Expertise in managing live productions and resolving issues under pressure, ensuring seamless event execution.
Developed strong customer service and multitasking skills in a high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude. Seeking to transition into a new field, leveraging skills in effective communication and team collaboration.
Dedicated professional with exceptional customer service skills, enhancing guest experiences through effective problem-solving and team collaboration.
Dynamic soccer coach with a focus on developing player skills and fostering teamwork. Known for strong communication and mentoring abilities, committed to creating a positive and safe environment for athlete growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/ Busser
Santiago's Mexican Restauraunt
Castle Rock, CO
02.2024 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Processed orders accurately and efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Trained new team members on menu knowledge and service procedures.
- Managed multiple tables simultaneously, optimizing service flow during peak hours.
- Resolved customer complaints professionally, fostering positive dining experiences and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Translated Spanish to English for customers or co-workers who need it
Audio Visual Technician
Freelancer
Denver, CO
01.2023 - Current
- Set up and calibrated audio-visual equipment for various events.
- Operated soundboards and managed lighting systems during live productions.
- Collaborated with clients to understand technical requirements and deliver tailored solutions.
- Provided on-site technical support, resolving issues efficiently under pressure.
- Conducted routine maintenance checks on AV equipment to ensure optimal performance.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Pulled and terminated a variety of cables.
- Maintained detailed records of equipment maintenance, repairs, and replacements, ensuring a well-organized inventory system.
- Improved customer satisfaction by providing expert technical support for audio-visual queries and issues.
- Played key role in successful execution of nationally recognized conferences by managing all AV requirements.
Soccer Coach
Own Business
Denver, CO
07.2022 - Current
- Developed and implemented training programs to enhance player skills and team performance.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Analyzed game footage to identify areas for improvement and inform strategic decisions.
- Mentored assistant coaches, fostering a collaborative coaching environment.
- Cultivated strong relationships with players and parents to promote team cohesion and support.
- Established clear communication channels to facilitate feedback between players and coaching staff.
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Evaluated players' performance and provided constructive feedback to improve abilities.
Education
No Degree - Business Management
Metropolitan State University of Denver
Denver, CO05-2028
High School Diploma -
D.C. Oakes
Castle Rock, CO05-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Customer service
- Speaker installation
- Projector alignment
- Audio post-production
- Equipment testing
- Video wall setup
- Audio cabling
Certification
- PixleHue Certified
- Teleprompter Certified
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Server/ Busser
Santiago's Mexican Restauraunt
02.2024 - Current
Audio Visual Technician
Freelancer
01.2023 - Current
Soccer Coach
Own Business
07.2022 - Current
No Degree - Business Management
Metropolitan State University of Denver
High School Diploma -
D.C. Oakes