Alejandro Castillo
Corpus Christi
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Motivated to go above and beyond job requirements to satisfy customer needs and demands and help team meet and exceed goals and expectations.
Overview
10
10
years of professional experience
Work History
Automotive Technician
Access Ford
Corpus Christi, TX
12.2023 - Current
- Diagnosed and repaired vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services, ensuring optimal vehicle performance and safety compliance.
- Collaborated with service advisors to provide accurate estimates and timelines for repairs.
- Trained junior technicians on repair techniques and safety protocols to enhance team efficiency.
- Led a team in troubleshooting complex mechanical problems, resulting in effective solutions and reduced downtime.
- Promoted to Internal Escalation Technician to help and work with engineering to resolve abnormal or complex repairs within the shop.
Service Technician
Clark Chevrolet
McAllen, TX
04.2023 - Current
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Service Technician
Hacienda Ford
Edinburg, TX
07.2022 - 03.2023
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Met Shop Objectives and Goals set by management
- Repaired and Serviced High Voltage Vehicles and oversaw main electrical concerns on most vehicles present in shop.
Service Technician
Tipton Ford
Brownsville, TX
11.2019 - 07.2022
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Became High Voltage EV system Specialist and oversaw all electrical repairs in shop.
- Met shop goals and objectives provided by management and increased customer satisfaction.
Service Technician
Spikes Ford
Mission Tx
02.2016 - 11.2019
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
Education
Technical Degree - Automotive Technology
Universal Technical Institute of Texas Inc
Houston, TX11-2015
Skills
- Ford Senior Master Certified
- EV Vehicle Master Certified
- Hvac and Refrigeration system Diag and Repair
- Drivability Diag and Repair
- Engine repair
- Problem-solving
- Strong work ethic
- Attention to detail
Timeline
Automotive Technician
Access Ford
12.2023 - Current
Service Technician
Clark Chevrolet
04.2023 - Current
Service Technician
Hacienda Ford
07.2022 - 03.2023
Service Technician
Tipton Ford
11.2019 - 07.2022
Service Technician
Spikes Ford
02.2016 - 11.2019
Technical Degree - Automotive Technology
Universal Technical Institute of Texas Inc