Alejandro Cerda
Summary
Results-driven professional prepared to excel in role. Leveraged experience in managing multifaceted projects to drive organizational success. Known for strong collaboration skills and achieving impactful results. Experienced with coordinating and executing projects. Utilizes strategic planning and resource management to ensure project success. Track record of effective team collaboration and delivering high-quality outcomes.
Overview
12
12
years of professional experience
Work History
Special Projects Lead
ProVision Security
04.2024 - Current
- Streamlined workflows by implementing new processes, leading to improved efficiency in the production of special projects.
- Created a change management process for launching all newly developed products.
- Effectively communicated with clients throughout the entire project lifecycle, from concept development to final product delivery, ensuring their vision was fully realized.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations
- Mentored junior team members in project management best practices
Service Delivery Manager
ProVision Security
08.2022 - 04.2024
- Organized discussions between stakeholders to review schedules, project tasks, and resolve conflicts.
- Designed initiatives for skills enhancement leading to improved efficiency levels.
- Managed coordination efforts for both internal and external site teams.
- Collaborated with vendors to ensure timely delivery and pickup utilization services
- Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
International Operations Lead
Provision Security
03.2020 - 08.2022
- Developed support documents for better relationship building.
- Negotiated favorable terms with vendors while maintaining high standards of quality and service.
- Contributed to sourcing, vetting, and training new prospective vendors for company's international markets.
- Collaborated with Install Support to streamline operations by implementing efficient processes and optimizing workflows.
Internal Projects Lead
Provision Security
04.2018 - 03.2020
- Secured task adherence by establishing clear expectations.
- Facilitated regular meetings with invested parties to report on task advancements and potential risks.
- Aligned expectations of end users and management regarding upcoming changes in roles.
- Coordinated teamwork between different organizational tiers.
- Key projects include: Tier 1 Service Migration to J-Curve, Connectwise/Great Plains Migrations, Development/Launch of PV Customer Support Portal, Development of Basecamp Fitness Support model, PV-related portion of Project 100
Customer Care Concierge
Provision Security
03.2017 - 04.2018
- Handled special requirements requests for Multi-Club Operators with care.
- Maintained communication with Tech Support to expedite issue resolution for franchisees.
- Created and implemented a New Franchisee Onboarding program, serving as the main contact for PV concerns during the initial 30 days.
- Mitigated complaints effectively, enhancing guest retention.
Sales Manager
BEST BUY
07.2012 - 03.2017
- Received and analyzed business metric KPIs, identifying both departmental strengths and potential improvements.
- Promoted career growth by consistently supporting the training and mentorship of new sales representatives.
- Drove initiatives for raising consumer awareness and enhancing revenues.
- Resolved customer relations issues promptly, ensuring client satisfaction.
Education
No Degree - General Studies
Loyola University of Chicago
Chicago, ILSkills
- Project management
- Project planning and development
- Team collaboration
- Relationship building
- Customer relations
- Staff management
- Stakeholder communications
- Problem-solving
- Microsoft outlook, word, and Excel
- Time management
- Training and mentoring
Accomplishments
- Presented with the PLEASE Award for exceptional service and experience for our franchisees.
- Collaborated with teams in the development of worldwide digital key rollout at over 5,000 different franchise locations.
- Piloted several operational programs in relation to project and change management
Languages
Spanish
Limited Working
Timeline
Special Projects Lead
ProVision Security
04.2024 - Current
Service Delivery Manager
ProVision Security
08.2022 - 04.2024
International Operations Lead
Provision Security
03.2020 - 08.2022
Internal Projects Lead
Provision Security
04.2018 - 03.2020
Customer Care Concierge
Provision Security
03.2017 - 04.2018
Sales Manager
BEST BUY
07.2012 - 03.2017
No Degree - General Studies
Loyola University of Chicago