Alejandro Cerdeira Perea
Old Edwards Inn and Spa
10
years of professional experience
Professional hospitality expert with background in front desk operations and guest relations. Skilled in managing reservations, handling customer inquiries, and providing exceptional service. Strong focus on teamwork and adaptability, ensuring smooth daily operations and high guest satisfaction. Known for reliability, communication skills, and ability to thrive in dynamic environments.
I plan to be a respected member of a hotel company and somebody seen as a liable and capable of doing an extraordinary job and take it to the next level.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Work History
Hotel Receptionist
1 Year- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated reservations and maintained accurate room availability using hotel management software.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new reception staff on procedures, enhancing team efficiency and service quality.
- Oversaw management of reservations to ensure optimal customer service and satisfaction.
- Facilitated guest inquiries by providing comprehensive concierge support to enhance overall experience.
- Developed streamlined communication processes between departments to improve guest satisfaction.
- Led initiatives to enhance front desk workflows, resulting in improved response times to guest requests.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collected room deposits, fees, and payments.
Touristic guide
3 Years- Guided visits for foreigner visitors.
- Explanation of the different expositions shown inside the Museum.
- Receptionist
- Give information about the activities to do inside the Museum.
- Total number of Months: 17 months
Front desk
2 Years- Distribution of room keys
- Check in and check out
- Give extra information to the customers in order to have a great journey (like places to visit)
- Calculate payments and additional costs
- Ensure customers to have a satisfying and enjoyable experience.
- Learning how to solve customer’s inquiries
- Total Number of Months: 16 months
Front desk
1 Year 10 Months- Answer phone calls and reservations
- Being in charge of making check in and check out.
- Customer service
- Receive and take all packages, correspondence and letters to the correct personal.
- Total Number of Months: 22 months
Education
Certificate of Technical Studies - Economic-Administrative
Turisum Degree - Tourism
Skills
Computer Skills
Opera software
Office package
Interpersonal communication
Customer service
Active listening
Excellent teamwork
Foreign language
Strengths
Flexibility
Stress management
Positive attitude
Organizational prowess
High emotional intelligence
Reservation management
Guest relations
Microsoft office
Patience and tolerance
Professional appearance
Multilingual proficiency
Hotel software expertise
Front desk management
Problem-solving
Computer skills
Office organization
Administrative skills
Room service
Relationship building
Customer service management
Word processing
Hospitality services
Cash handling
Transportation arrangements
Payment processing
Problem-solving abilities
Multitasking
Front desk operations
Bilingual.
Excellent communication
Initiative-taking
LANGUAGES
Spanish: Native
English B2
Professional Working
Interests
Activities/Hobbies
Doing exercise
Reading
Visiting new places
Learning new things
Practicing meditation
Doing hiking and hikes
Timeline
Hotel Receptionist
Old Edwards Inn and Spa
08.2025 - 08.2026Read More
Touristic guide
National Museum of the Viceroyalty
01.2020 - 01.2023Read More
Front desk
Hacienda Sepúlveda
01.2018 - 01.2020Read More
Front desk
Anatol (Hotel boutique luxury collection)
03.2016 - 01.2018Read More
Centro Avanzado De Cibernética Y Estudios Tecnológicos
Certificate of Technical Studies from Economic-Administrative
Read More
Centro Universitario Raphael Haller
Turisum Degree from Tourism
Read More
SKILLS & INTERESTS
Special Honors and Awards, Looking forward to get one out there.
Section name
- Mobile Number: +52 5551577699
- E-mail: alexandercerdeira@gmail.com
- Date of Birth: May 25th,1993
- Country of Citizenship: Mexico/Spain
- Country of Residence: Spain
- Field of Training Desired: Rooms Division
- Date available to start work: October 2026