Alejandro Cervantes
Fresno,CA
Summary
Dynamic professional with a proven track record at Pape Kenworth, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and teamwork. Skilled in managing service inquiries and optimizing workflows, ensuring efficient operations and fostering strong customer relations. Dependable and detail-oriented, committed to delivering exceptional results.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Parts Sales
Pape Kenworth
03.1999 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- process warranty applications
- Resolved customer inquiries via phone, email, and chat, enhancing satisfaction and retention.
- Trained new hires on company policies and customer service protocols.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops, and service departments for use in truck parts equipment.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Service Writer
Pape Kenworth
08.2010 - 11.2013
- Assisted customers with service inquiries and concerns.
- Coordinated service appointments and schedules for technicians.
- Maintained accurate records of customer interactions and service requests.
- Familiarized with automotive terminology to enhance communication with clients.
- Supported technicians by preparing work orders and necessary documentation.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
Education
No Degree -
Madera High School
Madera, CASkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Customer relations
Certification
Forklift Permit
Languages
Spanish
Professional Working
Timeline
Service Writer
Pape Kenworth
08.2010 - 11.2013
Lead Parts Sales
Pape Kenworth
03.1999 - Current
No Degree -
Madera High School
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