Alejandro Chavez
Lake Elsinore,CA
Summary
Experienced customer–oriented professional with strong ability to balance multiple responsibilities while focusing on maintaining high-performance standards and capitalizing on opportunities for improvement.
Overview
6
6
years of professional experience
Work History
Aseptic Filler Operator
Glanbia Nutritionals
Corona, California
01.2022 - Current
- Performed standardized tests on products to observe fundamental differences in properties. (PH, Brix, Water Solubility, and more.)
- Researched and tested design feasibility and operation of equipment, components and systems.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Identified parameters and sterilization method required for each item to be sterilized.
- Guided employees to foster proper completion of assigned duties.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Managed to learn 2 out of 3 filler machines to increase rate of production.
Sales Associate
Sherwin-Williams
Menifee, CA
12.2020 - 12.2021
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided quotes to customers for purchase of products.
- Increased customer satisfaction significantly within department.
- Managed customer relations and customer service through daily communication and interaction.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Managed over 15 calls and 30 transactions daily while increasing customer satisfactory rate.
Host/Coordinator
Glen Ivy Hot Springs
Corona, CA
08.2019 - 10.2020
- Increased customer satisfactory and product sales by interacting with guests and recommending products to fit their needs.
- Met with industry connections to discuss opportunities and advocated for clients well-suited for specific work.
- Took reservations and orders by phone, answered customer questions and informed of accurate wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
Insurance Agent
World Financial Group
Corona, CA
11.2018 - 11.2019
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Created communication strategies to meet client objectives provided onsite training
- Managed over 60 Customer calls per day.
Paraeducator
Lake Elsinore Unified School District
Lake Elsinore, CA
10.2016 - 05.2019
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Documented behaviors, implemented interventions and treatment results.
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Increased class average performance from D to B.
Education
Mt San Jacinto College
Menifee, CASkills
- Proficient with computer competencies (Windows or Mac OS) and studying for Software Engineering (Python)
- Proficient with Microsoft Office: Excel, PowerPoint, and Visio
- Interests: Fitness, Software Engineering, Social Communications, and Personal Development
- Awarded for "Most Customer Satisfactions"
Timeline
Aseptic Filler Operator
Glanbia Nutritionals
01.2022 - Current
Sales Associate
Sherwin-Williams
12.2020 - 12.2021
Host/Coordinator
Glen Ivy Hot Springs
08.2019 - 10.2020
Insurance Agent
World Financial Group
11.2018 - 11.2019
Paraeducator
Lake Elsinore Unified School District
10.2016 - 05.2019
Mt San Jacinto College
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