Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
William Rutzen
Cypress,TX
Work Preference
Summary
Enhanced customer satisfaction by effectively applying CompTIA A+, Security+, and Network+ certifications to resolve technical issues.,Improved client relationships through proactive communication and service excellence.,Drove customer service success by implementing management strategies that increased efficiency and client retention.
Overview
1
1
Certificate
12
12
years of professional experience
Work History
Computer Repair Technician
Riverside Technologies, Inc
Houston, TX
04.2023 - Current
- Diagnose problem issues with student chromebooks and staff laptops.
- Determine parts need to perform repairs needed.
- Test repaired units to ensure full functionality.
- Provide detailed notes of repairs made and parts used in Salesforce.
Field Engineer/Network Engineer
Katy ISD
Katy, TX
07.2024 - 04.2025
- Troubleshoot Wireless Access points
- Make sure Access points are back online and/or replace as needed
- Use the ticketing system to resolve technical issues
- Repair Laptops and Desktops
- Reimage Laptops and Desktops
- Go from school to school to help with any outstanding tickets or to fill in when coworkers are out or on vacation
- Fix printer issues
- Fix Smartboard issues
Pest Control Technician
Stampede Pest Control
Cypress, TX
06.2021 - 07.2024
- Provide pest control services throughout the Houston area
- Skilled in performing tasks such as; termite extermination, bed bug eradication and all other pest control concerns
- Provides outstanding customer service
- Works well under pressure
- Works well unsupervised
- Creates partnerships with clients to ensure satisfaction
- Advise clients on pest prevention techniques
Service Manager
855Bugs.com
Houston, TX
06.2014 - 06.2021
- Managed sales and technicians
- Created working schedules for team members
- Highly efficient in resolving customer complaints and/or concerns
- Provided weekly trainings for team members
- Processed customer invoices and new customer paperwork
- Responsible for ensuring technicians had all products and tools needed
- Worked closely with clients to help determine their needs
Education
IT - IT certifications
Mycomputercareer.com
Houston, TX05-2026
High school diploma or GED - General Studies
William Fremd Highschool
Palatine, ILSkills
Customer support
Raspberry Pi
Scripting
Active Directory
Customer relationship management
AWS
Network hardware support
Mechanical knowledge
Assembly
Teamwork
Laptop (troubleshooting support)
Hardware support specialist experience
Windows support
On-site technical support
Field service technician experience
Hardware maintenance
Managing technical support teams - Largest technical support team managed (1-5 team members)
User training (technical support)
Network infrastructure management
Communication skills
DHCP
Network troubleshooting
Utilities software support
Help Desk
Customer relationship building
Network routing
Software installation
IOS support
DNS
Microsoft Windows Server
Management
Firewall
Computer hardware
Operating Systems
System testing
Mobile devices
Maintenance
Organizational skills
Network engineering
VPN
Time management
Customer communication
Remote access software
WAN
Supervising experience
Network support technician experience
Hardware support
Network protocols
Team leadership
Web browser support
Networking hardware installation
Network switching
Cloud-based systems
Windows Server administration
Android
Network management
TCP
Basic math
Network Monitoring
Field service
Customer support ticket management
Phone etiquette
Proficient in microsoft/excel/word
Skilled in troubleshooting and computer networking
Proficient in command line interface
Able to configure router for networking
Field service engineer experience
Computer networking
Equipment installation
Information security
Azure
Software maintenance
Software training
Android support
Operating system installation
Microsoft Office
Operating system updates
Microsoft Powerpoint
Network configuration
System administration
PowerShell
Soldering
Analysis skills
VMWare
Linux
Network Support
Root cause analysis
Computer skills
Equipment repair
TCP/IP
Windows Remote Desktop
Electrical work
Negotiation
Ethernet
IOS
Microsoft Word
Computer science
Field IT support technician experience
Wireless networking
Technical Support - Technical support experience (1-2 years)
Software troubleshooting
Desktop support
Software testing
Account management
Windows
Leadership
Chrome OS support
ServiceNow
Mac OS
Report writing
LAN
Microsoft Outlook
Network Administration
Equipment troubleshooting
IT support
Certification
- CompTIA A+
- Driver's License August 2024 to August 2030
- CompTIA Network+ March 2024 to March 2027
- CompTIA Security+ February 2024 to February 2027
Languages
English
Timeline
Field Engineer/Network Engineer
Katy ISD
07.2024 - 04.2025
Computer Repair Technician
Riverside Technologies, Inc
04.2023 - Current
Pest Control Technician
Stampede Pest Control
06.2021 - 07.2024
Service Manager
855Bugs.com
06.2014 - 06.2021
IT - IT certifications
Mycomputercareer.com
High school diploma or GED - General Studies
William Fremd Highschool
Additional Information
Authorized to work in the US for any employer