ALEJANDRO CRUZ
New York,NY
Summary
Motivated service worker with strong communication and customer service skills. Committed to following health and safety guidelines and supporting team members. Proactive in addressing issues and ensuring smooth operations. Proven ability to collaborate effectively with colleagues and administrators. Experienced in retail sales, with a focus on enhancing customer experiences and continuously improving interpersonal skills.
Overview
4
4
years of professional experience
Work History
Supervisor
Happy Dogs NYC
03.2024 - Current
- Supervised daily operations, ensuring safe and effective care for dogs.
- Monitored dog behavior, enforced safety protocols, and ensured a clean, secure environment.
- Ensured facility compliance with health and safety standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Promoted services and helped implement marketing efforts to increase client base.
- Responded to emergencies, trained staff in canine first aid, and maintained emergency protocols.
- Managed inventory of supplies and coordinated orders as needed.
Bar Manager
Joe & The Juice
10.2022 - 01.2024
- Maintained kitchen cleanliness, followed safety protocols, and ensured compliance with health regulations.
- Managed staff schedules, resolved conflicts, and created a positive work environment.
- Trained staff on bar practices, customer service, and productivity to improve efficiency.
- Followed recipes and measurements to minimize waste and ensure consistency.
- Fostered a welcoming atmosphere, building customer loyalty and repeat business.
Line Cook & Cashier
Burger Heights
09.2021 - 02.2022
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
- Prepared food items such as meats, poultry, and fish for frying purposes
- Kept kitchen clean and organized by performing daily maintenance tasks
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Operation over the cash register, phone orders and delivery
- Preserve the counter, dining room and other exterior grounds clean and well maintained
Sales Associate
Gap
09.2020 - 08.2021
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Used in-store system to locate inventory and place special orders for customers
- Welcomed guests and offered quick assistance to handle diverse needs
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Consistently organized and restocked display racks to keep the store ready for customer needs
- Answered customer questions about sizing, accessories, and merchandise care
Education
High School Diploma -
High School Of Hospitality Management
New York, NY07.2020
Skills
- Supply Ordering and Management
- Customer Service
- Staff Scheduling
- Leadership
- Communication Skills
- Microsoft Office
- Computer Skills
- Fast Learner
- Training and mentoring
- Staff management
- Customer service
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Supervisor
Happy Dogs NYC
03.2024 - Current
Bar Manager
Joe & The Juice
10.2022 - 01.2024
Line Cook & Cashier
Burger Heights
09.2021 - 02.2022
Sales Associate
Gap
09.2020 - 08.2021
High School Diploma -
High School Of Hospitality Management
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