Angélica María Solano
Queens
Summary
Hospitality professional with progressive experience in fast-paced café and restaurant environments. Promoted twice within one year from Barista to Supervisor due to strong leadership, reliability, and operational performance. Experienced in managing teams of up to 12 employees, coordinating FOH and BOH operations, organizing catering and events, and maintaining high customer service standards. Bilingual in English and Spanish.
Overview
3
3
years of professional experience
Work History
Supervisor
Spring Cafe Aspen
New York
12.2024 - Current
- Supervise daily front-of-house operations and coordinate service with BOH staff.
- Lead and support a team of approximately 12 employees during shifts.
- Manage inventory verification and supply orders, including paper goods.
- Distribute and track weekly cash tips for staff.
- Operate and manage Toast POS system.
- Update weekly specials and assist with menu design using digital design tools.
- Coordinate and execute catering orders and special events.
- Train and onboard new employees on service standards and operations.
- Prepare weekly staff schedules and manage shift coverage.
- Implement and monitor employee breaks according to workplace policies.
- Handle weekly cash deposits and cash management procedures.
- Communicate with delivery platforms to resolve order issues.
- Monitor service flow during high-volume hours to maintain efficiency and guest satisfaction.
Team Leader
Spring Cafe Aspen
New York
06.2024 - 12.2024
- Led service team to ensure excellent customer experience.
- Assisted management with events, catering coordination, and operational improvements.
- Communicated with third-party delivery platforms to resolve order issues.
- Managed ordering and organization of paper goods and operational supplies.
- Supported team members during service and helped resolve customer concerns.
Barista / Team Member
Spring Cafe Aspen
New York
09.2023 - 06.2024
- Prepared coffee beverages, juices, and smoothies in a high-volume café environment.
- Assisted with vegetable preparation and kitchen support.
- Managed expo station, ensuring accurate and timely order delivery.
- Provided friendly and efficient customer service.
Education
Bachelor of Arts - Architecture
University of Los Andes
Colombia11-2020
Skills
- Team Leadership
- FOH & BOH Coordination
- Customer Service
- Staff Training & Onboarding
- Scheduling & Shift Management
- Catering & Event Coordination
- Inventory Management
- POS Systems (Toast)
- Cash Handling & Deposits
- Vendor & Supply Ordering
- Menu Updates & Design
- Delivery Platform Management
Languages
- English
- Spanish, Native
- English, Fluent
Timeline
Supervisor
Spring Cafe Aspen
12.2024 - Current
Team Leader
Spring Cafe Aspen
06.2024 - 12.2024
Barista / Team Member
Spring Cafe Aspen
09.2023 - 06.2024
Bachelor of Arts - Architecture
University of Los Andes