Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alejandro Cruz-Garcia

Napa,CA

Summary

Accomplished Service Manager at Chipotle, adept in customer service management and bilingual communication (English/Spanish), enhanced team performance by implementing effective training and resource allocation, boosting productivity. Have learned Java and some C++. Work well with object-oriented programming

Overview

4
4
years of professional experience

Work History

Service Manager

Chipotle
07.2020 - Current
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Bachelor of Science - Computer Science

San Francisco State University
San Francisco, CA
06.2027

Associate Degree - General Studies

Napa Valley College
Napa, CA
05.2024

Skills

  • Customer Service Management
  • Bilingual English and Spanish
  • Java
  • C
  • Project Management
  • Object-Oriented Programming

Interests

Interested in furthering knowledge with C and software engineering

Timeline

Service Manager

Chipotle
07.2020 - Current

Bachelor of Science - Computer Science

San Francisco State University

Associate Degree - General Studies

Napa Valley College
Alejandro Cruz-Garcia