ALEJANDRO DELESTRE
Orlando
Summary
Driven Cybersecurity student with hands-on experience supporting Windows-based systems, resolving technical issues, and maintaining secure, compliant environments. Strong background in high-volume operational support, problem resolution, and system troubleshooting. Adept at diagnosing hardware/software issues, supporting end users, and applying security best practices. Seeking to contribute technical skills, accountability, and security-focused support as an IT Service Technician in a federal environment.
Overview
5
5
years of professional experience
Work History
Admission Assistant
Gatorland
Orlando
06.2021 - Current
- Support 300+ daily customers in a high-demand environment requiring rapid issue resolution and system reliability.
- Troubleshoot POS and ticketing system issues to prevent operational downtime.
- Maintain strict accuracy in high-volume financial transactions with zero-loss accountability.
- Provide phone-based and in-person support, resolving customer concerns efficiently and professionally.
- Assist in monitoring equipment functionality and reporting recurring technical issues to management.
- Improve workflow efficiency across admissions and retail operations.
- Recognized by leadership for dependability, composure under pressure, and problem-solving ability.
Education
Cybersecurity Program -
Valencia
High School Diploma -
Cornerstone Charter Academy
Skills
- Windows 10/11 installation
- Windows 10/11 configuration
- Windows 10/11 troubleshooting
- TCP/IP
- DNS
- DHCP
- VPN fundamentals
- Basic switch/router connectivity
- Hardware diagnostics
- Component replacement
- Device configuration
- RDP connectivity support
- Remote troubleshooting concepts
- VirtualBox lab environments
- Microsoft Office 365
- Ticketing systems
- POS systems
- Incident documentation
- Workflow tracking
- Issue escalation
Relevant Focus Areas
- Network Defense & Security
- Windows System Administration
- Risk Management & Compliance
- Ethical Hacking Fundamentals
- Incident Response Principles
Technical Project Experience
Cybersecurity & Systems Administration Labs, Installed and configured Windows operating systems in virtual lab environments, Created and managed user accounts within simulated Active Directory environments, Applied system hardening techniques and security configurations, Configured firewall rules and tested network connectivity, Practiced vulnerability identification and remediation techniques, Documented troubleshooting processes and corrective actions
Technical Competencies
Windows 10/11 installation, configuration, troubleshooting, TCP/IP, DNS, DHCP, VPN fundamentals, basic switch/router connectivity, Hardware diagnostics, component replacement, device configuration, RDP connectivity support, remote troubleshooting concepts, VirtualBox lab environments, Microsoft Office 365, ticketing systems, POS systems, Incident documentation, workflow tracking, issue escalation
Timeline
Admission Assistant
Gatorland
06.2021 - Current
Cybersecurity Program -
Valencia
High School Diploma -
Cornerstone Charter Academy