Michael Vazquez
Summary
Dedicated IT Support Specialist with an active TS/SCI clearance and Security+ certification. Proven expertise in CompTIA's 6-step troubleshooting methodology to resolve complex hardware, software, and connectivity issues. Experienced in managing user accounts via Active Directory and supporting Windows/Linux environments. Combines technical proficiency from intensive military systems training with a strong foundation in fault resolution and professional communication.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
SYSTEMS MAINTAINER & INTEGRATOR
U.S ARMY RESERVE, 685th Trans Co. TT
Pendergrass
06.2024 - Current
- Military Advanced Individual Training (32 Weeks): 1,200+ hours of intensive training in systems integration, electronic warfare hardware, and secure system/network administration.
- Enterprise Systems Administration: Orchestrated the full lifecycle management of a 17-node virtualized enterprise; leveraged VMware vCenter to provision and maintain Windows Server (2016/2019) and RHEL Linux instances while managing Active Directory objects and Group Policy (GPO) to ensure 100% service availability and security compliance.
- Network Infrastructure: Administered Cisco-based Layer 2/3 environments, implementing 802.1Q VLAN trunking and OSPF routing protocols to ensure high-speed data flow and internal redundancy across the enterprise domain.
- Identity Management: Managed user accounts, group permissions, and security baselines via Active Directory and GPO, ensuring least-privilege access and enhancing overall system security.
- Advanced Troubleshooting: Applied CompTIA's 6-step troubleshooting methodology for rigorous fault isolation and root-cause analysis, resolving hardware and software malfunctions to maintain operational integrity of mission-critical systems.
- Infrastructure Hardening: Implemented secure protocols (VPN, SSH) and maintained network devices (switches, firewalls) to mitigate cybersecurity risks and safeguard enterprise infrastructure.
- Technical Documentation: Maintain detailed administrative and maintenance files, ensuring all system changes and repairs are documented for compliance.
- Leadership & Community: Selected as Platoon Guide (PG) during military training; supervised daily operations and maintained accountability for a 70-person unit, and committed 40+ hours to community volunteering.
Sales Associate
Karl lager-field
Dawsonville
12.2024 - 06.2025
- Customer Service: Helped customers find the right products by listening to their needs and providing clear, friendly advice.
- Processed transactions accurately using point-of-sale systems and handled cash effectively.
- Problem Solving: Handled busy shifts and resolved customer issues or complaints with a calm, professional attitude.
- Inventory & Upkeep: Managed daily inventory tasks to keep stock organized and ensured the store stayed clean and professional for guests.
- Collaborated with team members to ensure smooth daily operations and excellent service.
- Trained new staff on company policies, sales techniques, and customer service standards.
Education
Bachelor of Science - Computer Engineering
University of North Georgia
Dahlonega, GA 11.2026 - 02.2030
High School Diploma -
Gainesville High School
Gainesville, GA 05.2021 - 05.2025
associates - Military intelligence systems technician
Cochise college
Skills
- Active Top Secret / SCI Clearance
- CompTIA Sec certified
- Active Directory (AD) user/group management
- Password resets
- Permission configuration
- Implementing Group Policy (GPO)
- Installation of Windows Server (2016/2019)
- Configuration of Windows Server (2016/2019)
- Maintenance of Windows Server (2016/2019)
- Installation of Windows 10/11
- Configuration of Windows 10/11
- Maintenance of Windows 10/11
- Installation of RHEL/CentOS Linux
- Configuration of RHEL/CentOS Linux
- Maintenance of RHEL/CentOS Linux
- Component-level diagnostics for electronics
- Electronic warfare hardware
- Physical layer troubleshooting
- AC/DC circuits
- Troubleshooting Layer 2/3 connectivity
- OSPF routing issues
- VLAN/Trunking misconfigurations
- Systems integration
- Linux Software Proficiency
- Windows Software Proficiency
- Proficiency in Autonomous configuration Management
Timeline
Bachelor of Science - Computer Engineering
University of North Georgia
11.2026 - 02.2030
Sales Associate
Karl lager-field
12.2024 - 06.2025
SYSTEMS MAINTAINER & INTEGRATOR
U.S ARMY RESERVE, 685th Trans Co. TT
06.2024 - Current
High School Diploma -
Gainesville High School
05.2021 - 05.2025
associates - Military intelligence systems technician
Cochise college