Alejandro Diaz
Iowa City,IA
Summary
Highly-motivated Banquet Supervisor with 2 years of experience running various aspects of banquet services for optimal and smooth-running events. 7+ years of experience working for the University of Iowa Dining Department. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly skilled at time management, problem solving, communication and flexability. Specialties include: CBord, TreeRing, HR eForms system, managing/training staff, food safety/sanitation and Microsoft Office
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Supervisor
University of Iowa Housing and Dining
Iowa City, IA
08.2022 - Current
- Successfully managed dozens of banquet event on site on off site for 10-350 guests, ensuring all guests were served in a timely manner as well as managing staff.
- Hired all staff including setting up interviews, conducting interviews, performing orientation/training, conducting performance reviews and acting as the direct report to HR for over 100 employees.
- Revamped and created a new documenting system for employee information and compliances, increasing compliance completion and providing a central location for all employee information.
- Provides on the job training for all employees and for co-workers, especially specific training at events.
- Increased currently staff levels from 25 employees in 2022 to currently to 70 employees to help meet event demand.
- Prepares all necessary information and paperwork to insure event success including packing lists, event timelines, diagrams of events, etc.
- Effectively resolved customer conflicts or concerns to customer satisfaction.
- Earned multiple certifications to ensure proper training and guidance for student staff.
- Set up and perform interviews for internal promotions as well as conduct employees yearly performance reviews.
Cook 1
University of Iowa Housing and Dining
Iowa City, Iowa
06.2019 - 08.2022
- Work as a full time employee cooking in the kitchen. Worked and highly proficient in every cook position in the kitchen and consistently rotate throughout each position when needed.
- Helped contribute to menu changes, recipe fixes, provide recipes for events and university menu and worked special events consistently.
- Trained student and merit staff in proper food safety, job procedures, health safety and compliances.
- Cooked specific allergy free meals daily for certain students who needed special accomidations
Dining Hall Associate
University of Iowa Housing and Dining
Iowa City, IA
01.2016 - 05.2016
- Proficient in working multiple stations including all food stations, beverage stations, dishwashing and inventory.
- Trained new staff on multiple stations as well as work policies
Server
Sheridan's Unforked
Kansas City, MO
05.2016 - 06.2019
- Crossed trained and was proficient is all positions including serving, bussing, cooking, dishwashing, office work and bartending.
- Prepared catering orders and transport the food as well as taking payments.
- Cooked and served food at Jazoo, a fundraiser in Kansas City where Unforked would cook food and serve custard to guests.
- Transported and set up all equipment for Jazoo including food, all equipment, uniforms and staff.
Education
Bachelor of Arts - Political Science
University of Iowa
Iowa City, IA05-2019
Bachelor of Arts - Spanish
University of Iowa
Iowa City, IA05-2019
High School Diploma -
Shawnee Mission South High School
Overland Park, KS05-2015
Skills
- Strong Work Ethic
- Communication
- Leadership
- Flexibility and Adaptability
- Problem Solving Skills
- Friendly/Outgoing Personality
- Money Handling
- Inventory Management
- Employee Development
- Staff/Team Management
- Staff Training
- Guest Relations
- CBoard
- TreeRing
Languages
Spanish
Professional
Certification
- Career Connectors Certification University of Iowa
- Supervising Today's Students Series at University of Iowa
- Serv Safe Certification at National Restaurant Association
- Iowa Program for Alcohol Compliance Training at State of Iowa Alcoholic Beverages Division
Accomplishments
- Employee of the Semester University Housing and Dining Fall 2019
- Banquet Supervisor bonus awarded for performance
- Cook 1 bonus awarded for performance
Timeline
Banquet Supervisor
University of Iowa Housing and Dining
08.2022 - Current
Cook 1
University of Iowa Housing and Dining
06.2019 - 08.2022
Server
Sheridan's Unforked
05.2016 - 06.2019
Dining Hall Associate
University of Iowa Housing and Dining
01.2016 - 05.2016
Bachelor of Arts - Political Science
University of Iowa
Bachelor of Arts - Spanish
University of Iowa
High School Diploma -
Shawnee Mission South High School