Alejandro Diaz
Miami,FL
Summary
Brand Marketing Manager with extensive experience at Power Media Agency, specializing in client relationship management and strategic problem-solving. Proven ability to implement effective marketing strategies for luxury brands, utilizing strong organizational skills and digital collaboration tools. Consistently enhances campaign success and client satisfaction through innovative approaches and meticulous execution.
Overview
6
6
years of professional experience
Work History
Brand Marketing Manager
Power Media Agency
05.2024 - Current
- Serve as the primary point of contact for clients, ensuring seamless communication and satisfaction.
- Oversee marketing strategies for high-profile clients, including Chanel, across North and South America's duty-free airport locations.
- Ensure timely execution of campaigns by coordinating cross-functional teams and managing deadlines.
- Monitor customer feedback and address concerns to maintain brand reputation and service quality.
Stage Helper
Local 500 Union
09.2023 - 05.2024
- Assisted in live event production by setting up and dismantling stage equipment.
- Communicated effectively with team members to ensure smooth execution of performances.
- Adapted quickly to high-pressure environments while maintaining efficiency and organization.
Service Technician
City Furniture
09.2023 - 04.2024
- Delivered and installed furniture while providing exceptional customer service.
- Resolved client concerns on-site, demonstrating strong problem-solving skills.
- Trained new employees and collaborated with teams to improve customer experience.
Sales Design Consultant
IKEA Planning Studio
06.2019 - 01.2023
- Conducted virtual and in-person consultations to assist clients in designing their spaces.
- Maintained strong communication to ensure customer satisfaction and project success.
- Managed multiple customer interactions daily, demonstrating excellent multitasking abilities.
Education
Bachelor's - Accessory Design
Miami International University of Art and Design
08.2015
Skills
- Safety commitment and hazard identification
- Tailboard completion and daily reporting
- Willingness to travel and on-call participation
- Interpersonal communication skills
- Organizational abilities
- Independent and team collaboration
- Experience in regulated energy environments
- Proficient in technology applications
- Large equipment operation
- Hand tool proficiency
- ATV operation skills
- Physical fitness for outdoor work
- Customer service excellence
- Client relationship management
- Problem-solving expertise
- Conflict resolution strategies
- Remote communication proficiency
- Support and assistance capabilities
- Microsoft Office Suite proficiency
- Digital collaboration tools expertise
Technical And Industry Skills
- Strong zero tolerance commitment to safety
- Experience identifying hazards and completing daily tailboards
- Willingness to travel and participate in on-call standby rotations
- Strong interpersonal, communication, and organizational skills
- Able to work independently or in a collaborative team environment
- Experience working in regulated environments within the energy industry
- Proficient in using Technologist programs, large equipment, hand tools, and ATVs
- Excellent physical condition and willingness to work outdoors year-round
- Customer Service & Client Relations
- Problem-Solving & Conflict Resolution
- Remote Communication & Support
- Microsoft Office Suite & Digital Collaboration Tools
- Fluent in English & Spanish
Timeline
Brand Marketing Manager
Power Media Agency
05.2024 - Current
Stage Helper
Local 500 Union
09.2023 - 05.2024
Service Technician
City Furniture
09.2023 - 04.2024
Sales Design Consultant
IKEA Planning Studio
06.2019 - 01.2023
Bachelor's - Accessory Design
Miami International University of Art and Design
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