ALEJANDRO DIESTRA
Provo
Summary
Bilingual professional (English and Spanish) with diverse experience in sales, customer service, and technical support. Background includes two years of leadership and community service as a full-time missionary, developing strong communication, problem-solving, and organizational skills. Skilled in building client relationships, explaining complex information clearly, and delivering excellent service. Experienced in roles ranging from imaging and technology support to sales and financial services, with a proven ability to adapt quickly, work in team environments, and achieve results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Primerica
Provo
02.2025 - Current
- Assisted customers in completing paperwork for new applications or policy changes.
- Contacted prospective customers to present information and explain available services.
- Interviewed prospective clients to learn about financial needs and discuss any existing coverage.
- Participated in continuing education courses related to life insurance topics such as product features and sales techniques.
AMI Professional
Vivint Home Security
Provo
06.2025 - 08.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Associate
KUSI
Provo
12.2024 - 06.2025
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assisted customers with product selection to ensure customer satisfaction.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Engaged with guests to understand and anticipate customer service needs.
- Ensured compliance with company policies and procedures related to document handling and data security.
Imaging Specialist
IIMI/Yvette Arts Corporation
Provo
11.2024 - 05.2025
- Reduced turnaround time for image processing, ensuring timely delivery to clients.
- Optimized scanning processes for various document types, reducing errors and improving overall accuracy.
- Prioritized workload effectively in order to meet deadlines while maintaining attention to detail.
Missionary
The Church of Jesus Christ of Latter-day Saints
Baltimore
10.2022 - 10.2024
- Utilized advanced techniques such as retouching and color correction to enhance photographs.
- Conducted training sessions for junior staff members on proper usage of imaging equipment.
- Supported religious leaders in performing various duties.
- Established trust within the community through regular engagement and consistent support.
- Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Established mission partnerships in Location to support outreach efforts.
- Organized social events to engage with larger community.
- Trained volunteers to perform church services.
Education
High School Diploma -
TIMPVIEW HIGH SCHOOL
UT05.2022
Skills
- Collaborative teamwork
- Quality control processes
- Continuous learning mindset
- Customer service
- reporting skills
- Team training and development
- Sales techniques
- Customer relationship management
- Adaptability
- Life insurance sales
Certification
- Driver license
- Life Insurance
Languages
- Spanish, Native
- English, Bilingual
Timeline
AMI Professional
Vivint Home Security
06.2025 - 08.2025
Life Insurance Agent
Primerica
02.2025 - Current
Sales Associate
KUSI
12.2024 - 06.2025
Imaging Specialist
IIMI/Yvette Arts Corporation
11.2024 - 05.2025
Missionary
The Church of Jesus Christ of Latter-day Saints
10.2022 - 10.2024
High School Diploma -
TIMPVIEW HIGH SCHOOL